Bugzilla template problems

Ben Cooksley bcooksley at kde.org
Wed Oct 24 06:26:53 BST 2018


On Wed, Oct 24, 2018 at 10:01 AM Nate Graham <nate at kde.org> wrote:
>
> From the perspective of someone who triages non-Krita bugs, I would say that the template has been a big success. My observations (again, for non-Krita bugs) are as follows:
>
> 1. Technically adept users are now filing better bugs, because they are faithfully filling out the template with useful information.
>
> 2. Users with moderate technical and reading comprehension skills are filing better bugs, because the template is guiding them through the process in a way that's helpful.
>
> 3. Users with low technical or reading comprehension skills are still filing un-actionable bugs, because they are ignoring the template (e.g. https://bugs.kde.org/show_bug.cgi?id=400150). But they were already filing useless bugs before; the bugs are just useless in a different way now.
>
> I understand that this has not been the experience for Krita's bug triagers because parts of the template assumes Plasma, and perhaps Krita has a larger-than-average percentage of users who fall under category 3. What this really suggests to me is that we need per-product templates. If one size does not fit all, let's try to make it flexible. This could be a huge win for well-triaged products like Krita since you guys usually know exactly what information you want to ask bug submitter, and you can tweak your Krita-specific template until you find that it substantially improves the situation handling bugs from group #3.

It'll also be a massive maintainability issue. Given that quite a bit
of the pain at the moment seems to be Platform specific variations,
could we try splitting it by Windows / MacOS / Linux before following
the path of wanting to partition it per product?

(Determining whether they're Plasma, GNOME or something else users
might be a bit difficult, but those users should hopefully be aware of
the different desktop environments)

>
> Nate

Cheers,
Ben

>
>
>
>  ---- On Tue, 23 Oct 2018 14:49:53 -0600 Boudewijn Rempt <boud at valdyas.org> wrote ----
>  > On maandag 8 oktober 2018 21:10:44 CEST Andrew Crouthamel wrote:
>  > >
>  > > If someone doesn't want to fill out everything, they don't have to. I've
>  > > seen plenty of people deleting some of the template or not filling out some
>  > > fields.
>  > >
>  >
>  > There's another problem: the template assumes people are using Plasma.
>  >
>  > SOFTWARE VERSIONS
>  > (available in About System)
>  > KDE Plasma Version:
>  > KDE Frameworks Version:
>  > Qt Version:
>  >
>  > Over half of bug reports for Krita at least are not even from Linux users, and
>  > many Linux users don't use plasma. Without more explanation (like, If you use
>  > the KDE Plasma desktop, please...), this part just confuses people like heck.
>  > Here's where Krita's bug reports came from in the past 12 months:
>  >
>  > Windows: 683
>  > linux: 646
>  > macOS: 132
>  >
>  > --
>  > https://www.valdyas.org | https://www.krita.org
>  >
>  >
>  >
>
>


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