Closing NEEDSINFO bugs after 30 days

[Boudewijn Rempt]

Would it also be possible to automatically remove the needinfo status if the 
reporter adds a comment after it's set to needinfo?

On dinsdag 18 september 2018 12:40:09 CEST Harald Sitter wrote:
> On Mon, Sep 17, 2018 at 8:25 PM Nate Graham <nate at kde.org> wrote:
> > +1, in favor, especially if we can close them in an automated fashion.
> > Closing bugs isn't as frustrating for filers as it used to be anyway,
> > since if they ever show up again with new information, they can just
> > re-open them.
> Should be easy to program this if we are agreed on the procedure.
> 
> What I would suggest is:
> 
> - 15 days after the bug has entered NEEDSINFO and not received any
> further comments a comment is automatically posted "yada yada this bug
> report needs info, please provide it or ask if you don't understand
> what's needed, else closure in 15 days of inactivity" (message TBD
> obviously)
> - 30 days after the bug has entered NEEDSINFO and not received any
> further comments it gets closed with a comment "yada yada no data
> provided, if you feel you can provide data reopen and provide data"
> 
> by throwing in a comment to "warn" 15 days after the status change
> it's not too spammy while also acting as a reminder in case the
> subscribers meant to provide the info but then forgot.
> 
> Personally I would even say the 15 day reminder should be sent every
> 15 days of inactivity, because of the reminder aspect (might be a bit
> too spammy though?)
> 
> e.g.
> - NEEDSINFO change
> - 15 days pass -> reminder comment
> - 3 days pass -> comment gets added
> - 15 days pass (33 days since status change) -> reminder comment again
> (could be different comment "this bug appears to have gone stale,
> please provide info or nudge out of needsinfo")
> 
> Anywayyy... I can throw together some automation so long as someone
> tells me what exactly the process should be :P
> 
> HS


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