Closing NEEDSINFO bugs after 30 days

[Andrew Crouthamel]

I've been spending a lot of time browsing, searching, and filtering our bugs in Bugzilla. One of the areas I've found that could use improvement, are the NEEDSINFO bugs. Often, bugs are placed into this status, either awaiting additional information or backtraces, never to be updated again. We have NEEDSINFO bugs dating back to 2009.

I believe it would be best, if these unactionable bugs are closed after 30 days of inactivity. This would become a KDE Bugzilla policy going forward, and one we could even implement as a bot if possible in the future. For example, the Chromium project Sherriffbot does this today. But for now, I'd like it to become a manual Bugsquad action item to check. It cannot be expected to leave a bug open indefinitely, if the reporter cannot be bothered to provide the additional requested information. It's unfair to our developers to be unsure when to close an abandoned bug, and contributes to lessening the signal-to-noise ratio of our issues in Bugzilla.

This is already a policy at many other projects such as The Document Foundation, Chromium, and Fedora. Additionally, several of our developers within KDE are already doing this.

Thoughts?

Andrew Crouthamel
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