[FreeNX-kNX] Filing bug/trouble report with nomachine.com (was: Cannot reconnect to session)

[Terje Andersen]

On Fri, 10 Oct 2008 08:14:39 +0200
"Michael Schmarck" <michael.schmarck at habmalnefrage.de> wrote:

> Hello.
> 
> Sorry for sending a reply so soon, but I forgot to ask
> that question in my previous mail :(
> 
> 2008/10/7 Terje Andersen <terander at guard.zapto.org>:
> 
> > I don't know if it's the same issue that has resurfaced, but maybe do a
> > trouble/bug report to NoMachine could clarify this, and if indeed this is a
> > bug, they will have the needed info to fix it.
> 
> How would you actually do that? I'm using the Free version of
> nomachine.com's nx. I don't plan to buy/pay something.
> 

Please see below for info.

> On http://www.nomachine.com/contactus.php there's no
> mentioning of contacting them for bug/trouble reports.
> 
> http://www.nomachine.com/se/index.php talks about
> purchasing something.
> 
> Do I understand that right, that they don't care much about
> problems from non-paying "customers", but instead prefer
> to wait until a paying customer has the same problem?
> 

No, that's not correct - use this link to see their official policy regarding this:
http://www.nomachine.com/ar/view.php?ar_id=AR11C00308

Regards,
Terje