[Digikam-users] where is the user support?

[Gilles Caulier]

Hi all,

I follow this thread from start without to contribute...

I'm fully agree with all response given to this users, who won't try
to understand OpenSource alternative, in a constructive way.

What i can say again... How people can critic work of team working on
free software ? By critic, i want mean using violent words...

I'm not opposite to critics, especially when arguments are
constructive, and i'm sure that it's the same for all peoples working
in this project. But the arguments used sound like more adapted to a
closed source application, where an user has pay an amount of money...

I agree that digiKam is not perfect, as all software in fact,
especially under non Linux system. But it's not a simple task to
polish a large application under multiple OS. This take a while.

About users place to share experience, a wiki can be a good solution,
to write a solid documentation. The current one, based on KDE
framework, is not the best, and it's a little bit outdated. But it's
can be a good base to create something new. This can be a task fully
delegated to end users and fans. A wiki is certainly the modern and
the best way to do it.

A project around an users wiki documentation cannot be managed by
development team. We are too much busy... But of course, we will
always present to respond if necessary. I do it personalty about
digiKam Recipes ebook...

http://www.amazon.com/dp/B004774LJS

Just my viewpoint, as developer...

Best

Gilles Caulier




2013/8/4 Michael Gerdau <mgd at qata.de>:
>> I know this is open source same as other tools I use but honestly, I
>> think the support capabilities are very limited and can easily be
>> enhanced.
>
> I beg to differ.
>
> In my personal experience a forum tends to fill up with more noise than
> a mailing list. Searching a mailing list is equally simple as searching
> a forum, so no advantage for either approach in that arena.
>
> Forums are hard to read offline while this is no problem for mailing lists.
>
>> What I mean is that most open source tools have a forum tool
>> for users to get help from the community. I found only this e-mail list
>> as support option. I might suggest that a very easy way to start  it is
>> for example using communities in Flickr. Not the best forum tool, but
>> good enough for a starting point.
>
> You are free to start your own community. If you do this nicely you will
> attract people. If you don't they'll stay here.
>
> Asking others to do that for you would seem kind of rude though (not
> sure you actually did mean to ask others to do that though).
>
>> I have faced many issues with digikam that seems to be wo.rking fine in
>> Linux or other OS. I believe Windows (even though not the best OS), is
>> still one of the most used ones so a lot of potential here
>
> 90% of desktops out there are Windows according to a recent census I've
> seen.
>
> [description of windows specific issues with digikam snipped]
>> As a fan of digiKam, I would like to see it grow at the rate of other
>> open source tools and I know I have to give my 5 cents into it, but what
>> can we (users) do? If you give us options, I am sure few people
>> (including myself) are willing to do what we could from our side.
>
> I have no idea. But then I'm on linux...
>
>> Hope I expressed my frustration in a positive way... If not, I apologize.
>
> I did not take any offence :)
>
>
> What about the following option:
> Install VirtualBox or VMware or Hyperview or whatever virtual machine
> you like and install a linux in that VM. That would allow you to try
> linux and learn how to use it and you would run digikam in it's natural
> environment.
>
> The performance degradation should be moderate so given the problems you
> described in your email you still should be better off.
>
> Apart from that all I can suggest is learn how to code and join the team.
> If that is not an option (and for many that is not) then you just may be
> out of luck.
>
> Best wishes,
> Michael
> --
>  Michael Gerdau       email: mgd at qata.de
>  GPG-keys available on request or at public keyserver
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