[Digikam-devel] Proposal to automatically handle crash reports from obsolete versions

[Gilles Caulier]

Mark,

I'm not sure if Dario is registered in this mailing list... Please CC
him to be sure...

Anyway, i'm agree to automatize all operation between KDE and Debian
bugzillas...

Happy New Year (:=)))

Gilles

2009/12/29 Mark Purcell <msp at debian.org>:
> All,
>
> I know everyone is annoyed with the beta5/ ubuntu issue, and how much of
> Gilles time it is consuming.. I don't want to reopen the issue with ubuntu,
> but want to explore how we can prevent such issues from consuming so much KDE
> developer time.
>
> I have posted the following comment to the recent post on the Planet about KDE
> Bug reporting..
>
>
> http://darioandreskde.wordpress.com/2009/12/06/hello-planetkde/#comment-17
>
>
> Darío,
>
> One comment about the crash reporting tool and a real world example.
>
> A VERY useful feature in the crash reporting tool would be to check the
> current released version of a component and warn the reporter if they are not
> using the currently released version.
>
> https://bugs.kde.org/show_bug.cgi?id=210462 is currently sitting as the sixth
> most often reported bug.
>
> Without getting into the issues behind the report, Ubuntu released digikam
> beta5 as a component of their karmic release.  Unfortunately beta5 had a nasty
> habit of crashing, which was quickly fixed in beta6, with subsequent rc and
> 1.0.0 final releases.
>
> Anyway back to the Ubuntu users, and there are a lot of them, and this
> component doesn't get updated until lucid in April, again lets not go down
> that hole about release cycles.
>
> So current Ubuntu users get this crash from using beta5, they get presented
> the crash reporting tool and follow through we end up with a trivial bug as
> the six most reported, and our lead developer is doing the bulk of the triage
> himself.  Not good use of limited KDE resources..
>
> My wish for the bug reporting wizard, is that the user on beta5 gets the
> crash, the bug wizard says hey I see you are using beta5, are you aware that
> 1.0.0 final has been released and probably fixes your issue, you are
> recommended to upgrade to the current release before submitting your crash
> report.
>
> This way the increases the use of current released components and it decreases
> the case of users submitting reports against obsolete versions.
>
> Mark
>
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