[Feedback] What did you do with Amarok?

[Eric Altendorf]

On Tue, Jul 28, 2009 at 11:21 AM, Myriam
Schweingruber<myriam.schweingruber at gmail.com> wrote:
> Hi Eric,
>
> On Tue, Jul 28, 2009 at 20:04, Eric Altendorf<ericaltendorf at gmail.com> wrote:
>> On Tue, Jul 28, 2009 at 10:53 AM, Alejandro
>> Wainzinger<aikawarazuni at gmail.com> wrote:
>>> On Tue, Jul 28, 2009 at 4:59 PM, Eric Altendorf<ericaltendorf at gmail.com> wrote:
>>>> On Tue, Jul 28, 2009 at 1:13 AM, Alejandro
>>>> Wainzinger<aikawarazuni at gmail.com> wrote:
>>>>> On Tue, Jul 28, 2009 at 7:12 AM, Eric Altendorf<ericaltendorf at gmail.com> wrote:
> ...
>>>>
>>>> Ok, here: https://bugs.kde.org/show_bug.cgi?id=200690
>>>>
>>>> It was of course filed and ignored.  :(  I have tried copying tracks
>>>> to my ipod about a dozen times, across different versions of amarok2,
>>>> and even after having completely reformatted my ipod.  Always the
>>>> same.
>>>
>>> If you check, there was a reply, and no follow-up.  Can't do anything
>>> about that.  Can't do anything with no further info.  You telling me
>>> it happens over and over, also doesn't help me.  Need debug info, iPod
>>> model, etc.  But you didn't reply to that bug, "of course."
>>
>> Look at the date on the reply.  It was from about an hour ago, as a
>> result of this current discussion. :)
>> Comment #1 From Lydia Pintscher  2009-07-28 19:09:07
>>
>> The bug sat ignored for 10 days prior to that.  I see no other comments on it
>
>
> OK, I swallowed 10 times before answering, because it's exactly
> remarks like that that make me angry! Do you only have an idea how
> many bug reports we get in a week? I try to triage the best I can
> besides my regular job and yes, sometimes one bug slips, but we never
> just "ignore" bugs, never! I take this as an insult.

Sorry.  Maybe I don't have enough experience here.  All I know is that
I'd filed three bugs, provided as much information as I could, made
myself available to provide more information, and all three bugs ended
up stalled....or what seemed like stalled.  I felt like I shouldn't
have even bothered filing them in the first place.

I would say I'd be more patient in the future, but actually what I've
learned from this experience is that it is more productive to engage
folks directly on the maillist than file bugs anonymously :)

--eric

> FWIW, if you have that much experience, you should know how to file
> bugs better, with all the information needed. So little information
> coming from a so called expert, well...
>
> And, as you know so much about software development, you should know
> how software development in Free Sofware communities work. A gentle
> reminder would have been enough, but accusing us to ignore things
> deliberately is really insulting. You should maybe learn what
> constructive criticism means, you an find enough informations on the
> web about that.
>
>
> Myriam
>
> --
> Protect your freedom and join the Fellowship of FSFE:
> http://www.fsfe.org
> Please don't send me proprietary file formats,
> use ISO standard ODF instead (ISO/IEC 26300)
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