[RFC] Closing outdated crash reports

Martin Graesslin mgraesslin at kde.org
Sat May 25 07:19:19 UTC 2013


Hi all,

Plasma has many open crash reports for outdated versions [1]. I would suggest 
to close them all as:
a) Stack traces most likely do not match any more
b) It's quite likely that it's a duplicate
c) Users can easily reopen if it's still valid with latest version
d) If it's a crash and still valid it will be reported again (given enough 
eyes...)

I would suggest the following template for closing (native speakers: please 
correct):

"Thank you for this crash report and helping to improve our software. 
Unfortunately we were not able to work on this specific report yet. Nowadays 
the version this crash was reported against is no longer maintained and this 
makes it very difficult to work on this report as the source code might have 
changed and the information in the backtrace is no longer valid.

Also it is quite likely that this problem got fixed in a later version. Crash 
reports are very often reported multiple times.

If you are able to reproduce this crash with the latest version of KDE Plasma 
(4.10.3) please reopen this report and adjust the version information in the 
dropdown above and please also include a new backtrace as generated by the 
crash reporting tool. Please also make sure that the steps on how to reproduce 
the crash are precise and correct. Thank you!"

As new status I would suggest RESOLVED/UNMAINTAINED.

Comments?

Cheers
Martin

[1] 
https://bugs.kde.org/buglist.cgi?list_id=661950&bug_severity=crash&query_format=advanced&bug_status=UNCONFIRMED&bug_status=CONFIRMED&bug_status=ASSIGNED&bug_status=REOPENED&version=unspecified&version=4.5%20and%20older&version=4.6.0&version=4.6.1&version=4.6.2&version=4.6.3&version=4.6.4&version=4.6.5&version=4.7.0&version=4.7.1&version=4.7.2&version=4.7.3&version=4.7.4&version=4.8.0&version=4.8.1&version=4.8.2&version=4.8.3&version=4.9-git&version=4.7.90&version=4.7.95&version=4.8.80%20%28beta1%29&version=4.7.80&version=4.7.97&version=4.8.4&version=4.8.90%20%28beta2%29&version=4.8.95%20%28RC1%29&version=4.8.97%28RC2%29&version=4.9.0&version=4.8.5&version=4.9.1&version=4.9.2&version=4.9.3&version=4.9.80%20Beta1&version=4.9.90%20Beta2&version=4.9.95%20RC1&version=4.9.97%20RC2&version=4.9.98%20RC3&product=plasma


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