[Owncloud] Discussions on the ML

[Jan-Christoph Borchardt]

Back when we only had a mailing list, we really needed a separate issue
tracker because issues tracking doesn’t work on mailing lists. The issue
tracker we have now is great because it’s connected with the code and easy
to work with. And we get less problem reports on the mailing list, which is
good, because the mailing list is not suited for problem reports. Old
threads get lost and people wonder why their problem is not attended to.

Back when we didn’t have a forum the mailing list was swamped with users
asking the same questions over and over again. Now that we have the forum
there is a point of reference and users helping users. Code issues bubble
up and are referred to us by Mark.

There is a reason why we have all three platforms. The single point of
contact is http://owncloud.org




On Thu, Mar 21, 2013 at 4:53 PM, Thomas Gries <mail at tgries.de> wrote:

> Am 21.03.2013 16:43, schrieb Thomas Tanghus:
> > ...Please don't use the isue tracker for asking
> > questions about how to do what, unless it's clearly a usability issue
> which
> > should be solved. Use http://forum.owncloud.org/ for that -
> -1
>
> This is clearly "divide et impera"
>
> - mailing list
> - forum
> - github issue tracker
>
> You should have *one* single point of contact.
>
>
>
> _______________________________________________
> Owncloud mailing list
> Owncloud at kde.org
> https://mail.kde.org/mailman/listinfo/owncloud
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://mail.kde.org/pipermail/owncloud/attachments/20130321/07dc0db5/attachment.html>