[kmymoney4] [Bug 384903] Lost data

[Jack]

https://bugs.kde.org/show_bug.cgi?id=384903

Jack <ostroffjh at users.sourceforge.net> changed:

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--- Comment #1 from Jack <ostroffjh at users.sourceforge.net> ---
First, always make frequent backups.  Then, if you run into this error, you
will only have lost a small amount of work.  

Second, when you get any errors, it often helps to copy down the exact wording
or even take a screen shot of the error.  We need to know if the error comes
from KMyMoney itself, or from one of the KDE libraries it uses, or from
Windows.   Also, which version of Windows are you using?

For your last questions, we cannot fix KMM if we don't know exactly what is
wrong.  Are you storing your data in a file or in a database.  If you are using
GPG, then it is probably a file.  You can simply copy the file, but that won't
fix any bad data in it.  

The underlying data file is a plain text file in XML format, and sometimes
looking at it in an editor can provide some information, but I don't think that
would be the first thing I would check here.  If you want to do that, you need
yo make a copy of the file, then unencrypt it with GPG, then gunzip it.  I'm
not sure whether you have all the tools to do that easily available.

I think we need more information before anyone can make a particular suggestion
about what to do next.

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