General Error (Code 2000)

[Jack]

Gary,

Has the bank changed any of their security settings recently?  Maybe  
Thomas will see something in the log that I missed, but there doesn't  
seem to be much to go on.

I might be tempted to unmap the account and try remapping it.  That  
might leave you unable to remap - but I suppose that's no worse than  
not being able to download.  It might possible give you a different  
error which might help track down the underlying problem.

Jack

On 2016.07.30 12:52, Gary Harmon wrote:
> Hi Thomas.
> 
> I reproduced the problem following your instructions.  The ofxlog.txt  
> file
> is attached.  The only values I modified were:
> 
> USERID -> userid
> USERPASS -> userpass
> ACCTID -> acctid
> 
> Please let me know if there is anything else I can do to help.
> 
> Thanks.
> 
> Gary
> 
> -----Original Message-----
> From: Thomas Baumgart [mailto:thb at net-bembel.de]
> Sent: Saturday, July 30, 2016 1:22 AM
> To: Gary Harmon <harmongl at sbcglobal.net>
> Cc: kmymoney-devel at kde.org
> Subject: Re: General Error (Code 2000)
> 
> Hi Gary,
> 
> On Friday 29 July 2016 14:06:32 Gary Harmon wrote:
> 
> > Hi Thomas.
> >
> > I tried with 4.8.0 and the problem remains (attached snapshot).  As
> > with
> > 4.7.2 the other accounts will update as expected.
> >
> > Can you provide diagnostic instructions for me?  I'll be happy to  
> give
> > that a try.
> 
> Create an empty file named "ofxlog.txt" under "C:/Documents and
> Settings/Username" where you replace 'Username' with your login name.
> 
> As soon as it exists, KMyMoney logs the OFX activity (requests and
> responses) to it. Beware that it contains your user credentials and  
> other
> account information in clear text, so don't send that file over a  
> network
> (at least not without replacing any sensible information).
> 
> To stop recording simply remove this file (it's a good idea to  
> actually wipe
> it with 0 data or something like that also).
> 
> Hope that helps.
> 
> 
> 
> > -----Original Message-----
> > From: Gary Harmon [mailto:harmongl at sbcglobal.net]
> > Sent: Monday, July 25, 2016 7:53 PM
> > To: Thomas Baumgart <thb at net-bembel.de>
> > Cc: kmymoney-devel at kde.org
> > Subject: Re: General Error (Code 2000)
> >
> > My apologies, Thomas, that was an oversight on my part: 4.7.2 on
> > Windows is right.
> >
> > I'm currently out of town but will try 4.8.0 when I can and let you
> > know the results.
> >
> > Thank you for your help.
> >
> > Gary
> >
> > Sent from my iPhone
> >
> > > On Jul 23, 2016, at 11:59 PM, Thomas Baumgart <thb at net-bembel.de>  
> wrote:
> > >
> > > Gary,
> > >
> > > unfortunately, you did not mention the version of KMyMoney you're  
> using.
> > > Assuming from the screen layout and the fact that you are using it
> > > over a year, I end up with 4.7.2 on MS-Windows.
> > >
> > > Can you try to upgrade to 4.8.0 and see if the problem goes away  
> or
> >
> > remains?
> >
> > > Check https://kmymoney.org for the latest version. Make sure you  
> can
> > > fallback to your previous version just in case something goes  
> wrong
> > > (which I don't expect, but I am not a windows expert and have not
> > > built
> >
> > the package).
> >
> > > If that does not help, we need to dive into diagnosing the problem
> > > on the protocol level. Please get back to us here on the list and  
> I
> > > will try to give you instructions on how to do that.
> > >
> > > Regards
> > >
> > > Thomas
> > >
> > >> On Saturday 23 July 2016 08:42:26 Gary Harmon wrote:
> > >>
> > >> I've been using KMyMoney for over a year now and have had a good
> > >> experience with it.  Just a few days ago I started getting a
> > >> failure when updating a specific account (see attached).  All was
> > >> well with updating this account until recently.
> > >>
> > >>
> > >>
> > >> Any thoughts?  Suggestions on how to diagnose?  The financial
> > >> institution passed it off as a KMyMoney issue (which they "don't
> > support").