General Error (Code 2000)

Sat Aug 27 05:17:25 UTC 2016

Hi Gary,

thanks for the reminder. No, in fact it's the other way around: I am back to 
work and have a few deadlines to meet until October.

It looks like the sign-on part worked:

<SIGNONMSGSRSV1>
  <SONRS>
    <STATUS><CODE>0
      <SEVERITY>INFO
      <MESSAGE>The operation succeeded.
    </STATUS>
    <DTSERVER>20160730092336.977[-7:PDT]
    <LANGUAGE>ENG
    <FI><ORG>First Tech Federal Credit Union
      <FID>3169
    </FI>
  </SONRS>
</SIGNONMSGSRSV1>

whereas the credit card msg request some how failed:

<CREDITCARDMSGSRSV1>
  <CCSTMTTRNRS>
    <TRNUID>20160730092336.000
    <STATUS>
      <CODE>2000
      <SEVERITY>ERROR<MESSAGE>[ofx.validationException] null
    </STATUS>
    <CLTCOOKIE>1
  </CCSTMTTRNRS>
</CREDITCARDMSGSRSV1>

The OFX spec 2.1.1 says:

   2000   General error (ERROR)

   Error other than those specified by the remaining error codes.
   Note: Servers should provide a more specific error whenever possible. Error
   code 2000 should be reserved for cases in which a more specific code is not
   available.

Well, all that is there, just that we cannot interpret what the problem was 
w/o the bank. From the error message, I get the impression that the OFX 
request was not valid, but to me it looks valid (though I am not an expert on 
this).

In case this worked before, you should find out from your bank if they dropped 
support for an older version of an application or get some information which 
version of which application is supported by them or what they might have 
changed wrt credit card handling via OFX. Having this information, we may be 
able to try a few more things.

Regards

Thomas

On Friday 26 August 2016 17:53:00 you  wrote:
------------------------------------------------------------
> Hi Thomas.
> 
> I haven't heard back on this.  Should I assume you've been on vacation?  :-)
> 
> Thanks.
> 
> Gary
> 
> -----Original Message-----
> From: Gary Harmon [mailto:harmongl at sbcglobal.net]
> Sent: Saturday, July 30, 2016 9:52 AM
> To: 'Thomas Baumgart' <thb at net-bembel.de>
> Cc: kmymoney-devel at kde.org
> Subject: RE: General Error (Code 2000)
> 
> Hi Thomas.
> 
> I reproduced the problem following your instructions.  The ofxlog.txt file
> is attached.  The only values I modified were:
> 
> USERID -> userid
> USERPASS -> userpass
> ACCTID -> acctid
> 
> Please let me know if there is anything else I can do to help.
> 
> Thanks.
> 
> Gary
> 
> -----Original Message-----
> From: Thomas Baumgart [mailto:thb at net-bembel.de]
> Sent: Saturday, July 30, 2016 1:22 AM
> To: Gary Harmon <harmongl at sbcglobal.net>
> Cc: kmymoney-devel at kde.org
> Subject: Re: General Error (Code 2000)
> 
> Hi Gary,
> 
> On Friday 29 July 2016 14:06:32 Gary Harmon wrote:
> > Hi Thomas.
> > 
> > I tried with 4.8.0 and the problem remains (attached snapshot).  As
> > with
> > 4.7.2 the other accounts will update as expected.
> > 
> > Can you provide diagnostic instructions for me?  I'll be happy to give
> > that a try.
> 
> Create an empty file named "ofxlog.txt" under "C:/Documents and
> Settings/Username" where you replace 'Username' with your login name.
> 
> As soon as it exists, KMyMoney logs the OFX activity (requests and
> responses) to it. Beware that it contains your user credentials and other
> account information in clear text, so don't send that file over a network
> (at least not without replacing any sensible information).
> 
> To stop recording simply remove this file (it's a good idea to actually wipe
> it with 0 data or something like that also).
> 
> Hope that helps.
> 
> > -----Original Message-----
> > From: Gary Harmon [mailto:harmongl at sbcglobal.net]
> > Sent: Monday, July 25, 2016 7:53 PM
> > To: Thomas Baumgart <thb at net-bembel.de>
> > Cc: kmymoney-devel at kde.org
> > Subject: Re: General Error (Code 2000)
> > 
> > My apologies, Thomas, that was an oversight on my part: 4.7.2 on
> > Windows is right.
> > 
> > I'm currently out of town but will try 4.8.0 when I can and let you
> > know the results.
> > 
> > Thank you for your help.
> > 
> > Gary
> > 
> > Sent from my iPhone
> > 
> > > On Jul 23, 2016, at 11:59 PM, Thomas Baumgart <thb at net-bembel.de> wrote:
> > > 
> > > Gary,
> > > 
> > > unfortunately, you did not mention the version of KMyMoney you're using.
> > > Assuming from the screen layout and the fact that you are using it
> > > over a year, I end up with 4.7.2 on MS-Windows.
> > > 
> > > Can you try to upgrade to 4.8.0 and see if the problem goes away or
> > 
> > remains?
> > 
> > > Check https://kmymoney.org for the latest version. Make sure you can
> > > fallback to your previous version just in case something goes wrong
> > > (which I don't expect, but I am not a windows expert and have not
> > > built
> > 
> > the package).
> > 
> > > If that does not help, we need to dive into diagnosing the problem
> > > on the protocol level. Please get back to us here on the list and I
> > > will try to give you instructions on how to do that.
> > > 
> > > Regards
> > > 
> > > Thomas
> > > 
> > >> On Saturday 23 July 2016 08:42:26 Gary Harmon wrote:
> > >> 
> > >> I've been using KMyMoney for over a year now and have had a good
> > >> experience with it.  Just a few days ago I started getting a
> > >> failure when updating a specific account (see attached).  All was
> > >> well with updating this account until recently.
> > >> 
> > >> 
> > >> 
> > >> Any thoughts?  Suggestions on how to diagnose?  The financial
> > >> institution passed it off as a KMyMoney issue (which they "don't
> > 
> > support").
> > 
> > >> Thanks.
> > >> 
> > >> 
> > >> 
> > >> Gary
> > > 
> > > --
> > > 
> > > Regards
> > > 
> > > Thomas Baumgart
> > > 
> > > GPG-FP: E55E D592 F45F 116B 8429   4F99 9C59 DB40 B75D D3BA
> > > -------------------------------------------------------------
> > > morphir: so much confusion :S kmake, kdemake, qmake make cmake etc.
> > > logixoul: you forgot cmakekde :)
> > > morphir: and bakemeacake
> > > -------------------------------------------------------------
> 
> --
> 
> Regards
> 
> Thomas Baumgart
> 
> GPG-FP: E55E D592 F45F 116B 8429   4F99 9C59 DB40 B75D D3BA
> -------------------------------------------------------------
> Computers are like air conditioners: they stop working properly if you open
> WINDOWS (anonymous source)
> -------------------------------------------------------------
-- 

Regards

Thomas Baumgart

GPG-FP: E55E D592 F45F 116B 8429   4F99 9C59 DB40 B75D D3BA
-------------------------------------------------------------
If you have a choice of two things and can't decide, take both.
 -- Gregory Corso
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