[dolphin] [Bug 498496] New: Dolphin not seeing/mounting external device(s) that is plugged in

[bugzilla_noreply at kde.org]

https://bugs.kde.org/show_bug.cgi?id=498496

            Bug ID: 498496
           Summary: Dolphin not seeing/mounting external device(s) that is
                    plugged in
    Classification: Applications
           Product: dolphin
           Version: 23.08.5
          Platform: RedHat Enterprise Linux
                OS: Linux
            Status: REPORTED
          Severity: normal
          Priority: NOR
         Component: general
          Assignee: dolphin-bugs-null at kde.org
          Reporter: keith.noble at L3harris.com
                CC: kfm-devel at kde.org
  Target Milestone: ---

SUMMARY
Migrating our RHEL 9 VDI VMs from Gnome Desktop to KDE Plasma Workspace and
some of the devices that we are able to use on Gnome desktop are not being
detected on the KDE.  One device is an external CD/DVD Burner that is plugged
into a 10zig thin client, the other is an secure USB drive.  They work on the
RHEL 9 Gnome VM, but the KDE VM (Cloned from the Gnome and just has KDE
Installed) does not seem to load the drivers correctly from what I can gather
from the logs.

The logs on the KDE VM see that a device is plugged in but, nothing happens. 
The device doesn't show up in lsusb, lsblk or udisksctl status.

STEPS TO REPRODUCE
1. Plug in USB Device to
2. Enable (Connect) the device through Horizon

OBSERVED RESULT
This is for the CD/DVD Drive, but the results for the secure USB are the same.

Device is not mounted.
Output from /var/log/messages when the device is attached:

Jan 10 09:21:17 KDE01 kernel: usb 4-11: new SuperSpeed USB device number 32
using usb_vhci_hcd
Jan 10 09:21:17 KDE01 kernel: usb 4-11: new SuperSpeed USB device number 32
using usb_vhci_hcd
Jan 10 09:21:17 KDE01 kernel: usb usb4-port11: cannot disable (err = -32)
Jan 10 09:21:18 KDE01 kernel: usb 4-11: new SuperSpeed USB device number 33
using usb_vhci_hcd
Jan 10 09:21:18 KDE01 kernel: usb 4-11: new SuperSpeed USB device number 33
using usb_vhci_hcd
Jan 10 09:21:18 KDE01 kernel: usb usb4-port11: cannot disable (err = -32)
Jan 10 09:21:18 KDE01 kernel: usb usb4-port11: attempt power cycle
Jan 10 09:21:19 KDE01 kernel: usb usb4-port11: cannot disable (err = -32)
Jan 10 09:21:19 KDE01 kernel: usb usb4-port11: cannot disable (err = -32)

EXPECTED RESULT
Result from working VM:

Jan 10 18:04:03 G-RHEL9 kernel: usb 4-1: new SuperSpeed USB device number 2
using usb_vhci_hcd
Jan 10 18:04:03 G-RHEL9 kernel: usb 4-1: New USB device found, idVendor=0b05,
idProduct=1aec, bcdDevice= 1.00
Jan 10 18:04:03 G-RHEL9 kernel: usb 4-1: New USB device strings: Mfr=2,
Product=3, SerialNumber=1
Jan 10 18:04:03 G-RHEL9 kernel: usb 4-1: Product: External Drive
Jan 10 18:04:03 G-RHEL9 kernel: usb 4-1: Manufacturer:
Jan 10 18:04:03 G-RHEL9 kernel: usb 4-1: SerialNumber: AAAABBBB000E
Jan 10 18:04:03 G-RHEL9 mtp-probe[19142]: checking bus 4, device 2:
"/sys/devices/platform/usb_vhci_hcd.0/usb4/4-1"
Jan 10 18:04:03 G-RHEL9 mtp-probe[19142]: bus: 4, device: 2 was not an MTP
device
Jan 10 18:04:03 G-RHEL9 kernel: usb-storage 4-1:1.0: USB Mass Storage device
detected
Jan 10 18:04:03 G-RHEL9 kernel: scsi host33: usb-storage 4-1:1.0
Jan 10 18:04:03 G-RHEL9 kernel: usbcore: registered new interface driver
usb-storage
Jan 10 18:04:03 G-RHEL9 kernel: usbcore: registered new interface driver uas
Jan 10 18:04:03 G-RHEL9 mtp-probe[19151]: checking bus 4, device 2:
"/sys/devices/platform/usb_vhci_hcd.0/usb4/4-1"
Jan 10 18:04:03 G-RHEL9 mtp-probe[19151]: bus: 4, device: 2 was not an MTP
device

SOFTWARE/OS VERSIONS
Windows: 
macOS: 
(available in the Info Center app, or by running `kinfo` in a terminal window)
Linux/KDE Plasma: RHEL 9.4
KDE Plasma Version:  5.27.11
KDE Frameworks Version: 5.115.0
Qt Version: 5.15.9

ADDITIONAL INFORMATION

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