Kmail won't download email

[Axel Braun]

Hello John,

Am Mittwoch, 8. März 2023, 23:51:10 CET schrieb John White:
 
> Our law firm has used kmail for many years and supports kde.  My secretary's 
> kmail won't work and produces error messages, including:
> 
> 
> Unable to store downloaded emails.
> Failed to append item.

Analysis from the distance is always difficult. 
What did she do to save it?
Does she have write permission on the folder she wants to save?
Is it just with that single mail or with all mails?
Did you apply updates or changes recently? 

Cheers
Axel