[kdepim-users] Gmail folder retrieval error workaround/bug report

Thomas Olsen tanghus at gmail.com
Fri Oct 30 11:55:44 GMT 2009

On 30/10-2009 09:34 Bogdan Bivolaru <bogdan.bivolaru at gmail.com> wrote:
> Every time I checked my Gmail account through Kmail I used to get the
> following error (see below the workaround):
> "Error while getting folder information.
> Could Not Determine Resource Status
> An attempt to determine information about the status of the resource Unable
>  to get information about folder [Gmail]. The server replied: Invalid
>  folder: [Gmail] (Failure), such as the resource name, type, size, etc.,
>  was unsuccessful.
> Technical reason: Could Not Stat Resource
> Details of the request:
> URL: (unknown)
> Date and time: Friday 30 October 2009 08:54 am
> Additional information: Unable to get information about folder [Gmail]. The
> server replied: Invalid folder: [Gmail] (Failure)
> Possible causes:
> The specified resource may not have existed or may not be accessible.
> A protocol error or incompatibility may have occurred.
> Although unlikely, a hardware error may have occurred.
> Possible solutions:
> Retry the request and ensure your authentication details are entered
> correctly.
> Contact your appropriate computer support system, whether the system
> administrator, or technical support group for further assistance."
> And this error: "Error while querying the server status. Unable to open
>  folder [Gmail]. The server replied: Unknown Mailbox: [Gmail] (now in
>  authenticated state) (Failure)"
> I was authenticated and other folders retrieved mail just fine.
> I have found that disabling the settings corresponding to "Act on
>  new/unread mail in this folder" and "include this folder when checking for
>  new mail" from the [Gmail] folder properties window prevents Kmail from
>  attempting to read the folder and prevents the error from bugging me
>  again. I have
> attached a screenshot with the settings highlighted.
> I was wondering why Kmail didn't see this problem by itself and configure
>  the folder correctly. Is this a bug in Kmail or in Gmail? Could someone
>  else verify if this is a bug? I dont remember having this problem with
>  other email IMAP clients and my Gmail account, so I assumed there is
>  something wrong in Kmail. I'm hoping this report will be useful for Gmail
>  users trying to use KMail.
> I'm using KMail Version 1.12.2, Using KDE 4.3.2 and Kubuntu Karmic Koala OS
> (laptop 2.6.31-14-generic #48-Ubuntu SMP Fri Oct 16 14:05:01 UTC 2009
>  x86_64 GNU/Linux)
> Thanks,
> BogdanBiv

Weird. In the context menu for the [Gmail] "folder" Properties is disabled 

I have the same setup as you but running Jaunty with these repos enabled.

deb http://ppa.launchpad.net/kubuntu-ppa/ppa/ubuntu jaunty main restricted 
universe multiverse
deb http://ppa.launchpad.net/kubuntu-ppa/backports/ubuntu jaunty main

Best Regards / Med venlig hilsen

  Thomas Olsen

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