[kmail2] [Bug 496156] New: KMail will not show the IMAP folders on new account setup

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https://bugs.kde.org/show_bug.cgi?id=496156

            Bug ID: 496156
           Summary: KMail will not show the IMAP folders on new account
                    setup
    Classification: Applications
           Product: kmail2
           Version: 5.24.5
          Platform: Ubuntu
                OS: Linux
            Status: REPORTED
          Severity: major
          Priority: NOR
         Component: UI
          Assignee: kdepim-bugs at kde.org
          Reporter: peter+kde at mutable.cc
  Target Milestone: ---

Created attachment 175747
  --> https://bugs.kde.org/attachment.cgi?id=175747&action=edit
Screenshot of window with just local folders

SUMMARY

I just installed Ubuntu 24.04 and opened KMail, tried to set up my Fastmail
IMAP account.
After several attempts, I was able to add an account. I confirmed everything
was set up right (username, password, hostnames, port numbers, etc).
But after closing and reopening kmail, there is only local folders. I have no
way of seeing the remote mail. I have looked at every option and I cannot find
a way to actually see the mail from the account I set up.

(There are a ton of window freezes, but that's not what this bug is about)


STEPS TO REPRODUCE

1. Start KMail on fresh machine install
2. Go through account setup process
3. Deal with random freezes and the wizard trying to do a bunch of stuff I
don't want
4. Finally get past the setup process
5. Close KMail and reopen
6. Go through account settings to confirm account is set up right
7. Close KMail and reopen again
8. Still only local folders
9. Click Check Mail->IMAP Account 1. Nothing happens...
10. Close and reopen
11. Still only local folders....??

OBSERVED RESULT

No IMAP mail folders at all

EXPECTED RESULT

Seeing the IMAP folders, or something other than local mail?

SOFTWARE/OS VERSIONS

psypete at think:~$ kinfo
Operating System: Ubuntu 12
KDE Plasma Version: 5.27.11
KDE Frameworks Version: 5.115.0
Qt Version: 5.15.13
Kernel Version: 6.8.0-48-generic (64-bit)
Graphics Platform: offscreen
Processors: 16 × AMD Ryzen 7 PRO 6860Z with Radeon Graphics
Memory: 30.1 GiB of RAM
Graphics Processor: AMD Radeon Graphics


ADDITIONAL INFORMATION

Nearly every popup window, but not all of them, hang for 20 seconds, and then
magically stop hanging and work

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