[kmail2] [Bug 409809] New: does not sync all emails (gmail + other imap)

Corrado Lanera bugzilla_noreply at kde.org
Mon Jul 15 07:11:59 BST 2019


https://bugs.kde.org/show_bug.cgi?id=409809

            Bug ID: 409809
           Summary: does not sync all emails (gmail + other imap)
           Product: kmail2
           Version: 5.9.3
          Platform: Debian stable
                OS: Linux
            Status: REPORTED
          Severity: normal
          Priority: NOR
         Component: folders
          Assignee: kdepim-bugs at kde.org
          Reporter: corrado.lanera at gmail.com
  Target Milestone: ---

SUMMARY
Emails are retrieved in Inbox only up to a certain period for some account, and
only for some folders.

Gmail: "Inbox" has emails from the beginning (10/2007) up to last November
(11/2018). All newer emails are not present. On the other hand, emails under
labels (e.g., I have a Gmail label "GitHub" for the emails from GitHub) are
there up to now. "Sent" and "Important" folder is updated up to 11/2018 too.
"Special" is updated up to now (I guess, the last email there is from
13/06/2019). "All messages" folder is updated up to 11/2018 too.

I have checked IMAP configuration on Gmail, and it is active, without
limitation on the number or size of emails that can be retrieved. Change label
to an e-mail has strange behavior: if I mark an email as "special" (starred)
nothing happen, and the email remains missing in KMail; if I add to an email
the "GitHub" label it will be downloaded from KMail, and the system notifies it
too. 

Something similar happens with another email account (from my university:
@unipd.it), it is synced from the beginning up to 02/2016! Moreover, "draft"
and "sent" are empty (and there are plenty of emails inside the corresponding
folders on the server). I have checked: on the local subscription settings they
are all "subscribed."

On the other hands, my @outlook.com account doesn't seem to have any problem,
and all the folders are correctly synced and updated. 

STEPS TO REPRODUCE
I don't know, I try to remove the account and re-activate them but the
situation does not change.

OBSERVED RESULT
Missing emails 

EXPECTED RESULT
All emails present

SOFTWARE/OS VERSIONS
Linux/KDE Plasma: 
(available in About System)
Debian GNU/Linux 10 stable
KDE Plasma Version: 4:5.14.5.1-1
KDE Frameworks Version: 5.54.0
Qt Version: 5.11.3
kernel version: 4.19.0-5-amd64
OS-type: 64-bit

ADDITIONAL INFORMATION

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