[Akonadi] [Bug 404079] New: EWS will not download new email

[Aaron Williams]

https://bugs.kde.org/show_bug.cgi?id=404079

            Bug ID: 404079
           Summary: EWS will not download new email
           Product: Akonadi
           Version: unspecified
          Platform: Other
                OS: Linux
            Status: REPORTED
          Severity: grave
          Priority: NOR
         Component: EWS Resource
          Assignee: kdepim-bugs at kde.org
          Reporter: aaronw at doofus.org
                CC: krissn at op.pl
  Target Milestone: ---

SUMMARY

EWS lost most of my email and can't download any new email. I have been
restarting Akonadi and trying to get it to start downloading EWS email again
but for some reason it's been stuck since early this morning. At some point
most of my email went poof and I can't download it again.

STEPS TO REPRODUCE
1. Click on my Office365 account inbox
2. Note that no new email is displayed
3. Try and refresh the inbox (never completes)

OBSERVED RESULT
It seems to get stuck retrieving inbox items at some point after office365
returns eServerBusy. When the server is no longer busy, things don't recover.
To make matters worse, however, it seems like it lost most of my email.

I do have some emails, which are the emails it downloaded before eServerBusy
started up.

EXPECTED RESULT
I expect it to downlSOFTWARE/OS VERSIONS
Windows: 
MacOS: 
Linux/KDE Plasma: OpenSUSE 15.0
(available in About System)
KDE Plasma Version: 
KDE Frameworks Version: 5.54.0
Qt Version: 5.12.0
Akonadi: 18.12.1

ADDITIONAL INFORMATION

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