[Akonadi] [Bug 403982] New: EWS gets stuck in "Retrieving collection tree"

Aaron Williams bugzilla_noreply at kde.org
Wed Feb 6 04:48:47 GMT 2019


https://bugs.kde.org/show_bug.cgi?id=403982

            Bug ID: 403982
           Summary: EWS gets stuck in "Retrieving collection tree"
           Product: Akonadi
           Version: unspecified
          Platform: Other
                OS: Linux
            Status: REPORTED
          Severity: normal
          Priority: NOR
         Component: EWS Resource
          Assignee: kdepim-bugs at kde.org
          Reporter: aaronw at doofus.org
                CC: krissn at op.pl
  Target Milestone: ---

SUMMARY
I have run into an issue where every time I try and retrieve email from an
Office 365 email account using EWS it hangs at "Retrieving collection tree".

I have restarted the EWS resource, akonadi and kontact multiple times to no
avail.

In the logging I see it is able to fetch all of the emails, but none get
displayed, presumably because it is stuck retrieving the collection tree.

STEPS TO REPRODUCE
1. Configure an EWS account with a lot of email in it
2. Try and synchronize to that account
3. Watch it get stuck at "Retrieving collection tree"

OBSERVED RESULT
It gets stuck retrieving the collection tree. I do not see any messages in
the log indicating why it is stuck (or where for that matter).

EXPECTED RESULT
I expect it to complete

SOFTWARE/OS VERSIONS
Windows: 
MacOS: 
Linux/KDE Plasma: OpenSUSE 15.0 with latest KDE (18.12.1)
(available in About System)
KDE Plasma Version: 5.14.90
KDE Frameworks Version: 5.54.0
Qt Version: 5.12.0

ADDITIONAL INFORMATION
I tried to abort but abort doesn't seem to work either.

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