[kmail2] [Bug 328298] New: Mail disappears after having been copied to a folder

Stephen Hartke hartke at gmail.com
Sun Dec 1 18:21:27 GMT 2013


https://bugs.kde.org/show_bug.cgi?id=328298

            Bug ID: 328298
           Summary: Mail disappears after having been copied to a folder
    Classification: Unclassified
           Product: kmail2
           Version: 4.10.5
          Platform: Fedora RPMs
                OS: Linux
            Status: UNCONFIRMED
          Severity: critical
          Priority: NOR
         Component: general
          Assignee: kdepim-bugs at kde.org
          Reporter: hartke at gmail.com

Hi! I really like Kmail---it's the most powerful and configurable graphical
email client for Linux that I've used. In general, it meshes really well with
my work flow. Unfortunately, for the last several several days, I have had
several disappearing emails. This has come to a head where I have lost at least
1 important email (and as many as 3) for several days last week.

I am using Kmail 4.10.5 on Fedora 18 (kdepim-4.10.5-1.fc18.x86_64 and
associated libraries---these are the latest version of kdepim for Fedora 18) to
access a Microsoft Office 365 email account via IMAP. I have many folders in
the mail account to keep track of various messages. After reading and
responding, I usually move (via a keystroke) a message out of the Inbox to a
different folder. I have never noticed a message immediately disappear, but the
next day (or several hours later), I've gone to the folder to look at the
message, and the message is not there. I've checked directly on the server
(using Microsoft's web access), and the message is completely gone (ie, not
just accidentally filed to the wrong folder).

It seems that sometimes Kmail's move does not actually copy the message into
the new folder before deleting the message from the Inbox. Or perhaps Kmail's
view of what is in each folder does not match that of the server: perhaps Kmail
thinks the message has been copied to the folder, but in reality it hasn't.
Then when Kmail syncs with the folder, the message is not there and is removed
from the message list. 

My Wifi Internet access for the past month has been somewhat unreliable. I have
noticed discrepancies between Kmail's message list and the server that get
corrected when the message list for the folder is updated. In one instance, the
next day after copying an email to a folder, I changed to that folder, and saw
my desired message in the message list. I clicked on it to read the contents,
and Kmail attempted to fetch it while updating the message list. After the
message list updated, the message was gone. (This makes it sound like some
other email client is changing the status of messages on the email server, but
I don't use any other email client. I only use the Microsoft web client to
determine if a message has been deleted or not, and I don't write, move, or
delete messages using that client.)

My suspicion is that somehow this is related to moving messages to another
folder, since I've never noticed a message being missing from the Inbox (I
don't always file messages, and have several hundred in my Inbox).

Thank you for any help!
Stephen



Reproducible: Sometimes




Some other relevant bugs might be 326977 and 320621.  I also posted this on the
KDE forums at forum.kde.org/viewtopic.php?f=215&t=118559&p=297285

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