[Bug 294360] New: Data loss: Pending message in outbox disappear without a trace

Gunter Ohrner kdebugs at CustomCDROM.de
Sat Feb 18 13:09:05 GMT 2012


https://bugs.kde.org/show_bug.cgi?id=294360

           Summary: Data loss: Pending message in outbox disappear without
                    a trace
           Product: kmail2
           Version: 4.8
          Platform: Ubuntu Packages
        OS/Version: Linux
            Status: UNCONFIRMED
          Severity: major
          Priority: NOR
         Component: general
        AssignedTo: kdepim-bugs at kde.org
        ReportedBy: kdebugs at CustomCDROM.de


Version:           4.8 (using KDE 4.8.0) 
OS:                Linux

Gee, that's annoying. :-(

The data loss behaviour I first described in bug 284685 comment 9 just happened
again, unfortunately this time with several lengthy manually written emails.

:-(((

Do you think there is any way to get my messages / mail texts back or at least
to obtain a list of receipients - there were I few mails waiting to be sent and
I cannot remember to whom I wrote. I still know that some of the mails were
quite important, so I'd like to get  a reminder whom I'll have to write
again...

Unfortunately, I've not yet found a way to actively trigger this behaviour.

Reproducible: Sometimes

Steps to Reproduce:
Write emails which fail to be sent. I've experienced this behaviour both

a) with emails which were invalid and rejected by the server (due to bug
284685)

b) as well as with valid mails written while there was no network connection
and
   which were queued using the "send later" feature.
   In case b) I suspended the computer a few times and everytime I woke it up
   (still without network connection) I got quite a few error notification
popups
   telling me about send failures.

The mails will queue up in the local outbox folder, which will be displayed in
the folder tree as containing X unread mails.

When I was just about to send my mails, I just quickly wanted to browse the
list of pending messages before connecting to the network and sending
everything.

So I clicked the outbox in the folder tree view to see the message list.

Actual Results:  
Just as it happened before I wrote bug 284685 comment 9, the folder list with
all pending messages was displayed and one mail after another quickly
disappeared from the view until only one remained.

There still was no network connection at this time!

When I connected to the network and invoked "Send outbox messages", only the
one remaining message was sent.

There does not seem to be any trace left of the messages I saw disappearing -
they are not in the outbox any more, they are not in the local "Sent Messages"
folder, they are not in my IMAPs "Sent Messages" folder and they have not been
sent according to my mail server's logs.

They are gone.

Expected Results:  
Pending messages in the outbox should not disappear when opening the folder.
They should wait and stay there until they are sent.

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