A few words about the Quality of KDE 4.2

[Kevin Krammer]

On Sunday 22 March 2009, Samuel Kage wrote:

> Please read the previous posts first. It is all about obvious bugs. Bugs
> that you sometimes see at first glance after booting your pc. Or bugs that
> are appearing in common use cases with common hardware. But not bugs that
> don't matter because 99% of the users won't ever see them.

How does one determine that it is an obvious bug and not something related to 
the current setup, e.g. new user account or upgrade from a specific version 
or packages from a specific vendor?

I have been doing user support for quite some time now and there have been 
times when one could perfectly determine the user's distribution and version 
just by reading the problem description because it was a bug introduced by 
that distributors modifications.

For users of those distribution packages the bug would have been considered 
obvious, despite it not existing for anyone else, especially not the 
developers of the respective applications.

As a developer I wittnessed bugs that were reliably reproducable by myself but 
would not be reproducable on the system of the code's maintainer despite 
sitting right beside me at a developer meeting. Turned out it was a specific 
item in my data set.

Obvious is obviously a relatively relative term.

Cheers,
Kevin

-- 
Kevin Krammer, KDE developer, xdg-utils developer
KDE user support, developer mentoring
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