Can someone take a look?

[Martin Gräßlin]

On Tuesday 02 April 2013 15:22:19 Aurélien Gâteau wrote:
> Other projects are not so good at bug triaging, and the current
> Bugzilla
> state for such projects makes it difficult for developers to make
> efficient use of it. If a bug reports stays untriaged for, say, two
> monthes, I think it is not rude to try to contact maintainers using
> alternative ways, as long as your message is constructive and not
> something like "Put your toys aside and look at bug #123456!!!"
> 
> This happens regularly to me. Even if I try to improve myself, I am bad
> at enforcing the strict discipline of efficient Bugzilla handling (look
> at the mess of Gwenview bug reports...) and often got to act because a
> user mailed me about a particular report.
Don't diminish your work! I just looked at the stats. Gwenview has a rather 
low bug number (just 179 open bugs) and the graph [1] clearly shows that the 
number of unconfirmed bugs decreases while the number of confirmed one 
slightly increases. And over the last 365 days the number of open bugs 
decreased by 85, which is quite impressive! Good job!

Back to the topic of mailing: it really depends. Gwenview is a project with 
relatively few new bug reports. Just 218 new reports over the last 365 days. 
Compare that to e.g.:
* Dolphin: 580
* KMail2: 735
* Amarok: 817
* KWin: 836
* Plasma: 1904

No matter whether we use Bugzilla correctly (good examples: Dolphin, Amarok 
and KWin) or not (bad examples: Plasma) we run in a scalability problem if 
users send mails for unanswered bug reports to such projects while it's not a 
big problem for a project like gwenview. Because of that I would not recommend 
to send mails in  general.

What we are missing is a way to escalate problems. A special mailing list 
where users can mail to and members from the KDE community moderate and 
delegate to the developers. This could also handle things like "We are sorry 
to tell you that Kopete is nowadays unmaintained and recommend you to switch 
to the excellent software provided by the KDE Telepathy team"

--
Martin Gräßlin

[1] 
https://bugs.kde.org/reports.cgi?product=gwenview&output=show_chart&datasets=CONFIRMED&datasets=ASSIGNED&datasets=REOPENED&datasets=UNCONFIRMED&banner=1
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