[Kde-pim] From a users point of view ....

[Denny]

Am Mittwoch, 22. Februar 2012, 13:30:57 schrieb Anders Lund:
> Onsdag den 22. februar 2012 11:43:42 Marc Deop skrev:
> > On Tuesday 21 February 2012 18:21:22 Denny wrote:
> > > I could spent the whole day fixing new appearing Errors and Crashes of
> > > kde
> > > - pim.
> > > Is this just broken by design or why isn't there a working email client
> > > for at least 4 years?
> > > I thought with KDE 4.7.x we were over it and at least basic things kinda
> > > worked stable again.
> > > With KDE 4.8 now - nothing is working anymore, just to name a few things
> > > annoying one one on a daily basis:
> > > - Filters: broken
> > > - Crashes : several per day
> > > - email Addresses not recognised as you type
> > > - password management : broken
> > > - several empty windows popping up from ktimetracke at login ....
> > > 
> > > Am I supposed to create a new profile each and every time I upgrade to a
> > > new version and scrap all my data?
> > > 
> > > Obviously, even Kontact PIM fans gave up by now. What I don't understand
> > > is
> > > why other kde developers step up helping fixing most annoying bugs, as
> > > this
> > > situation damages the whole kde experience.
> > > 
> > > Denny
> > 
> > With this attitude you aren't helping, at all.
> > 
> > Even though I aknowledge there are problems with the PIM suite, last think
> > I would do is rant in here. Instead, offer your help debugging and
> > triagging. *That* might help.
> > 
> > And to the developers: *THANKS* for all your effort and work on KDE. I'm
> > sure it will become bugfree eventually :)
> 
> Marc,
> 
> While I share the appreciation of everyone working on free software and
> kdepim, I still do not understand the desire to censor away frustrations.
> Developers should be willing to harden themseleves a bit, and realize that
> the user frustration comes from a desire to use the software in question.
> 
> Not everyone have the time and/or ability to do debugging or triaging,
> eventhough many will like to help. Do you have a way non-technical and busy
> people can help? otherwise don't ask them to. And whenever aksing people to
> help, point to information on how to.
> 
> In your reply to Denny, you first ban him, accusing him of bad attitude,
> then say he is right, and suggest that he help, but not how to get started.
> Do you think that is comforting, or constructive from his point of view? I
> know that it isn't from mine, when I am met with that sort of reaction.
> 
> How about in the future, when someone takes the time to tell you about his
> frustrations, instead of making people feel even worse by accusing them of
> being stupid/bad/annoying because they react, offer a bit of empathy and a
> startingpoint to help?
> 
> Maybe it is time to have a "how to help debugging kmail/akonadi/nepomuk"
> page somwhere, and linking to it when responding to unhappy users?
> 
> Anders
> (who had to restart akonadi during writing this message, as it went bonkers
> either due to mail indexing or filtering, making typing in composer
> impossible)

Anders,
while I wrote things more emotional, I totally agree with what you said. And 
I'm glad you said it.

I can only make the world a litte better in the field I'm a specialist in - 
this is not programming, and yet - I have to (or dare to) use an email client.

cheers,
Denny
> 
> _______________________________________________
> KDE PIM mailing list kde-pim at kde.org
> https://mail.kde.org/mailman/listinfo/kde-pim
> KDE PIM home page at http://pim.kde.org/
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