[Kde-pim] [kde-promo] KDE PIM marketing

[Anne Wilson]

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On 19/02/12 21:31, Jos Poortvliet wrote:
> Heya all,
> 
> I don't think I am subscribed to the KDE PIMsters list so I hope 
> Cornelius is willing to forward this to them so they know what's 
> going on... :D
> 
> 
> --
> 
> As you might have read in the dot story, the KDE PIM team has 
> discussed marketing at the Osnabrück meeting.
> 
> A few of the results are relevant for -promo so I promised to mail
>  you ;-)
> 
> Please see http://community.kde.org/KDE_PIM/Meetings/Osnabrueck_10
>  under the marketing header.
> 
> In short, KDE PIM 4.7 was the first real release of the 'new' KDE 
> PIM since the KDE 3 times. It took a long time to get it out, 
> indeed longer than expected. The stop-gap measures were not
> exactly great and resulted in many complaints. Meanwhile, the
> marketing team tried to keep the spirit up - being a tad too
> positive, perhaps... The result was that the 4.7 release, which
> would have needed some patience and understanding, instead resulted
> in many people giving up on KDE PIM.
> 
> That is sad, as in the 6 months after that release, a HUGE number 
> of issues has been fixed. The KDE PIM team now actually needs 
> quality bug reports - but is unfortunately flooded with lots of 
> complaints. What needs to happen is that we need our KDE Community 
> to start using and testing KDE PIM again; AND we need help bug 
> triaging.
> 
> Last but not least, we need to change our communication, make clear
> that 4.7 was our FIRST release and the hurt of the huge 
> re-factoring is behind us: it's upwards from now on.
> 
> The plan is: 1. We should stop pushing technical terms like 
> "Akonadi" and "Nepomuk" to users. Work has already been put in to 
> eradicate those terms from the UI but we need to do the same in our
> communication. These terms have not only gotten a very bad rep but
> are confusing too. Lets keep it simple: we have the KDE PIM UI's
> like Kontact Mail and Kontact Address book and the KDE PIM 
> backend.
> 
> 2. We need to communicate that KDE PIM has finally started fresh 
> and is ready for testing; and needs help bug triaging!
> 
> 3. And we need to tell the big story, the how and what of what we 
> did. For that, see the graphic here: 
> http://dl.dropbox.com/u/29347181/KDE%20PIM.svg 
> http://dl.dropbox.com/u/29347181/KDE%20PIM%20big.png 
> http://dl.dropbox.com/u/29347181/KDE%20PIM_small.png
> 
> (They are in the "history of KDE PIM" in the wiki, atm, and 
> can/should be used in future stories)
> 
> The plan is: 1. Change the wiki pages to reflect 1 (done) 2. Let 
> you guys & girls know (hereby done) 3. find a good time to do a
> big 'call for help' for 2 and do it 4. write articles to address
> myths around KDE PIM (eg about memory usage, speed, stability, mail
> loss etc)
> 
> I have started working on 3 but help is needed with 4. That needs 
> benchmarking and the like...
> 
As you probably know, for years I did user support for Kontact, which
was my No.1 favourite application.  Like many users, I gave up the
struggle when it overwhelmed me.  I'd be more than happy to try it
again, and help it move still further along the line, and I know that
other old-time-users still care and would like to, too, but there are
some steps that really need to be taken before you get the quality bug
reports and other useful feedback that you need.

Someone absolutely must write about how to move important mail into a
folder somewhere, in order for it to be imported once the system is
set up.

Next, a clear instruction on how to remove all traces of the old
installation, so that the new one really does start clean.  Follow
that up with instructions on how to import those important messages
saved elsewhere.  There needs to be clear and easily followed
explanations of steps that are peculiar to POP3 accounts and those
peculiar to IMAP accounts.

Then, make available a debug package that doesn't involve 3.4 GB (last
time I had to remove them) of disk space given up to debug packages.
*Please* give us a package that fulfils this particular need, not one
that tries to do everything for every package.

Do remember that your list of complaints in (4) is not a list of
myths, as you suggest, but real pain that we suffered.  We want to
help, but pretending that we didn't suffer is not going to help
anyone.  Instead, tell us that the problems have been recognised and
addressed.

Help us get a healthy community together again, so that we can help
the team.

Anne
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