[Kde-pim] Reminder: BugDays for Kmail on 18/19 and 25/26 August - please join the fun!

[Jeroen van Meeuwen]

On Saturday, August 18, 2012 06:45:56 PM Jekyll Wu wrote:
> On 2012年08月18日 17:54, Myriam Schweingruber wrote:
> > Well, then reassign all those wishes to Kmail2. Seriously, you are not
> > making triaging easier. What on earth is wrong in asking the users
> > politely to reopen the wish in kmail2 if it is not yet implemented
> > there? I see nothing wrong in asking the users do a minimum of work
> > here
> 
> One potential problem is many users do not understand the workflow of
> bugzilla and do not know how to reopen and reassign a bug to the
> "kmail2" product. Some may leave a comment saying the wish is still not
> implemented and wait for triageers/developers to do the reopen work, but
> some may simply feel frustrated and do not bother checking and leaving a
> comment.
> 
> So although reopening is a easy work for developers/triageers, it might
> be a hard work for users. Maybe you can add/resend a short message to
> all those closed wishes about how to reopen and reassign the report to
> "kmail2" ?
> 

Rather than speculating what might or might not be hard work for a user... 
there's thousands of them and dozens of us - I'm being optimistic in that last 
estimation.

What MUST happen is clear, however.

If Bugzilla is not cleaned up, it can only come to a grinding halt. That's not 
a performance thing, but a usibility thing that applies to both users and 
developers; administrators, triagers and others notwithstanding.

Let me phrase it differently;

The difficulty that exists now is only going to increase (exponentially?), as 
the conundrums in deciding which bugs could be closed, which may still deserve 
some triaging, which might still apply to current versions of the product, and 
other such questions apply more widely and have more exceptions to whatever 
rule one might come up with.

Kind regards,

Jeroen van Meeuwen

-- 
Systems Architect, Kolab Systems AG

e: vanmeeuwen at kolabsys.com
m: +44 74 2516 3817
w: http://www.kolabsys.com

pgp: 9342 BF08
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