[Kde-pim] KDE Bug #146247 - Corporate Reliability

Thu Apr 24 15:54:00 BST 2008

Dear KDE-Devel Team,

I cannot thank you enough for your quick action to my request, and more so 
resolution to this bug. After some daunting fiddling and compiling and so on 
autocomplete is working 100%. Our staff are ecstatic, you just made their 
working day so much quicker/smoother.

It is because of the great communication channels and swift response from your 
community that i support Open Source software to the death. This entire 
process was systematic and pleasant to say the least, with a positive outcome 
in such a short space of time. Special thanks to Allen Winter for taking the 
time to focus on my request and patch the bug, and to annma (ircname) for 
providing sound advice on how to approach my small but important mission.

You can be sure that Megafreight will become a supporting member of KDE, Tom 
Albers if you would be kind enough to put me in contact with the right people 
it would be much appreciated (I have studied the link provided, but will 
await your info, thank you for that).

On a personal note i will be making a concerted effort to get involved 
elsewhere in the KDE world because i feel it is a great family to be part of.

Tremendously satisfied human,
Dyllan Pascoe

On Wednesday 23 April 2008 14:50:24 Allen Winter wrote:
> On Tuesday 22 April 2008 11:31:45 Dyllan Pascoe wrote:
> > Dear KDE Development Team,
>
> Hi Dyllan,
>
> A fix has been committed into the enterprise, 3.5, and trunk codebases for
> kdepim.  Please test at your earliest convenience and let us know if
> the fix works to your satisfaction.
>
> A fix in less than 24hrs since you contacted us about this.
> Not too bad, huh?  :)
>
> > Let me first start off by commending you for wonderful Open Source
> > software. KDE in general is a great Desktop Environment and our business
> > has been using it for well over 3 years. It is because of Community's
> > like yours that people can be free of unruly licensing schemes, and enjoy
> > free and open functional software applications.
> >
> > Having said that we are troubled by the Bug in subject. Our company
> > relies heavily on quick email communication being in the Freight
> > Forwarding Business. We are finding it very difficult to effectively use
> > KMail while it does not autocomplete email address's from, 'Recent
> > Addresses', internal LDAP Server & individually created Address Books.
> >
> > When composing an email our staff now need to click on the 'Select'
> > button to the right of the composer window and type in the desired email
> > address (1 by 1 i might add), which will then filter the list from the
> > user input. This is extremely frustrating and a slow way to work. In an
> > earlier version of KMail the user would only need to type the first few
> > letters of the desired email address in the To,CC,BCC Field and be
> > prompted with the closest matches to quickly select.
> >
> > As i have mentioned on the Bug List itself i do understand that all
> > effort is now focused on KDE4 and manpower cannot be spent on this bug,
> > however i feel that this flaw in KMail 3.5.x leaves a lot to be desired,
> > the software is incomplete without the autocomplete function and cannot
> > be considered as fully functional. I have spent almost 4 weeks
> > researching this Bug for a possible fix but alas none. In the process i
> > have visited countless linux forums specific to their distributions and
> > read a number of requests for a resolution to this bug.
> >
> > Just for some background, our company name is Megafreight and we are
> > located in South Africa. 5 years ago our Managing Director and myself
> > brainstormed for an alternative to Micro$oft and to try and avoid the
> > software giant at all costs. Since then we have implemented 5 fully
> > functional linux desktop servers (in a terminal service environment), at
> > 5 different branches around South Africa, servicing +-250 users. We use
> > Gentoo as our distro of choice and KDE as our Desktop Environment with
> > the Kontact suite handling our Email, Address Book, Calendaring needs
> > extremely well. We recently switched Email Applications from Thunderbird
> > to KMail for a couple reasons, 1 being that we found KMail a lot
> > faster/smoother and also because of the shared calendar.
> >
> > Right now we cannot explore the option of upgrading to KDE4 for a couple
> > reasons, most importantly being that it is not marked stable on Gentoo as
> > of yet, and KDE3 is working for us nicely except for this bug which is a
> > pain in our side, so we do live by the policy "if it's not broken, don't
> > fix it". So we would rather wait for it to be stable before upgrading,
> > but we cannot do with the autocomplete function.
> >
> > We would really like your thoughts and feedback concerning our request
> > and we truly hope that some time can be spent patching this bug. Having
> > said that we understand that time is money and we would like to make a
> > generous donation to the KDE Community, not purely for this bug to be
> > patched, but because we feel that it is the right thing to do, and
> > because we use KDE on a day to day basis, even though more recently
> > KMail, we will also be setting up a yearly donation for as long as we use
> > the software which we hope will be for a very long time to come.
> >
> > We look forward to your reply and hope that you will accept our
> > invitation. A donation will be made shortly, as i said above, wether or
> > not our invitation to patch the bug is accepted, so if you would like the
> > specifics on the donation we will be happy to provide this on request.
> >
> > Thank you for your time.
> >
> >
> > Server information
> > Intel Xeon 2.4
> > Kernel 2.6.23-gentoo-r6
> > kde-base/kmail-3.5.8
> >
> >
> > http://bugs.kde.org/show_bug.cgi?id=146247

-- 

Megafreight Services (Pty) Ltd
Johannesburg, South Africa
Tel: +27 (0)11 971 1000
Fax: +27 (0)86 682
www.megafreight.co.za

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