[kde-linux] [SR #:1-30692201] RE: Need new S/N's for PC-cillin Internet Security 2005
richgilson at comcast.net
Wed Aug 17 00:09:28 UTC 2005
The new S/N didn't work either. I thought to go back to one of my other
machines that is running this program to compare version numbers and the like
only to find that they looked different.
I installed both machines from the same executable, so I don't understand
this. Anyways, I uninstalled the version I had in, got onto your website and
downloaded the latest and greatest trial version, gave it one of my serial
numbers and it installed (as did the copy I had from last time I installed
it). It finished installing, rebooted, updated itself, rebooted again, and
then it worked (except that it didn't like the fact that I had previously
registered that S/N.) I updated the registration, and it's working fine. I
have absolutely no idea what happened with the previous install, but it now
seems to be working. Thank you for all your efforts.
On Friday 12 August 2005 01:57 pm, retail at support.trendmicro.com wrote:
> Dear Rich:
> I'm called Kevin. I have read your email, and I am personally apologizing
> for all the inconveniences you have encountered. In order to keep our
> records up to date, it is very important that you reply to this email.
>--------------- I. Regarding our concern, please use this serial number for
> PC-Cillin 2005: "PDEP-9993-4358-1387-4603".
>------------- II. In case the registration section has a serial number ( in
> the boxes ) already, please visit this site on how to unregsiter that
> serial number :
> Please reply back if succesfull. We need to check the status of your
> HOPE THIS PROVES USEFUL, HAVE A GREAT DAY, AND A BETTER TOMORROW!!!
> Trend Micro Incorporated.
> Kenneth Vincent Bata
> Consumer Support Team
> http://www.trendmicro.com/en/support/contact.htm [Retail Products]
> 1-800-864-6027 (from 5am to 5pm PST) E-mail comments with our
> support: retail_manager at support.trendmicro.com E-mail comments
> with any of our products: comments at support.trendmicro.com
> -----Original Message-----
> From: richgilson at comcast.net
> Sent: 8/12/2005 01:12:56 PM
> To: "Retail support" <retail at support.trendmicro.com>
> Subject: [SR #:1-30692201] RE: Need new S/N's for PC-cillin Internet
> Security 2005
> No good. As soon as I click on "Register Now" it comes up with a screen
> that says "The serial number you have entered is invalid. (Error code:
> Any other ideas?
> Rich Gilson
> On Monday 08 August 2005 09:43 pm, you wrote:
> > Dear Valued Client:
> > A pleasant day to you!
> > Thank you for choosing Trend Micro as your computer's safeguard against
> > virus. Hi I'm Ryan and please allow me to provide you assistance with
> > your questions and concerns about our product.
> > I already checked your serial number on our databse and it is a valid
> > serial number. With that regards I suggest that you do the steps I
> > provided below:
> > To reset the registration of your PC-cillin Internet Security 2005
> > software, do the following: On your computer, click Start > Run.
> > On the field, type regedit and then press Enter.
> > The Windows Registry window appears.
> > Click the plus (+) sign on the HKEY_LOCAL MACHINE key.
> > Click the plus (+) sign on SOFTWARE.
> > Click the plus (+) sign on TREND MICRO.
> > Click on PC-CILLIN.
> > On the right side of the screen, under Name, look for Register No..
> > Right-click on it and select Delete, to delete the registry key. Close
> > the Windows Registry Editor window.
> > Open the PC-cillin Internet Security 2005 program.
> > Click the Updates and Registration button.
> > Click on Registration.
> > Retype the new serial number and click on Register Now.
> > Please take note that you have to register as a new user.
> > When it ask you for user verification, please do not put in anything on
> > the user ID and password options, all you have to put in is your license
> > key. Please be reminded that it is case sensitive and must be put in as
> > it is. Your license key is:
> > PFEF-0019-3683-6337-4282: qn4zBJs2
> > PFEF-0010-6736-7965-4288: D6sB4HAB
> > Please reply for us to know if your inquiry has been addressed
> > completely. A simple "close this case" message is appreciated.
> > Do not hesitate to tell us about problems with regards to our products.
> > I’ll be assisting you personally for that matter.
> > Best Regards,
> > Ryan Alberto
> > Consumer Support Team
> > TrendLabs HQ, Trend Micro Incorporated
> > In order for us to have a history of our correspondence, please do not
> > delete the subject and the contents of this email.
> > Note: The Knowledge Base is a depository of information allowing users to
> > get help in resolving any issue that may arise in using Trend Micro
> > products. You can visit knowledge base web site at this link:
> > <http://kb.trendmicro.com/solutions/solutionSearch.asp>
> > If you are having problems with support, please contact:
> > Retail_manager at support.trendmicro.com
> > <mailto:Retail_manager at support.trendmicro.com> If you would like to voice
> > out some of your comments about Trend and her products:
> > comments at support.trendmicro.com
> > [email] pc-cillin at support.trendmicro.com
> > [Knowledge Base] http://kb.trendmicro.com/solutions/Default.asp?
> > [Contact us]
> > http://www.trendmicro.com/en/support/contact.htm [Retail Products]
> > 1-800-864-6027 (from 5am to 5pm PST)
> > Are your products new pattern format (NPF) compliant?
> > Please see http://www.trendmicro.com/npf to verify product compliancy
> > ==========================================================
> > -----Original Message-----
> > From: richgilson at comcast.net
> > Sent: 8/8/2005 01:51:27 PM
> > To: "Retail support" <retail at support.trendmicro.com>
> > Subject: [SR #:1-30692201] RE: Need new S/N's for PC-cillin Internet
> > Security 2005
> > Attached you will find the information that I included in the initial
> > contact.
> > Here's my information you requested:
> > Product: Trend Micro Internet Security 2005
> > S/N: PFEF-0019-3683-6337-4282, PFEF-0010-6736-7965-4288,
> > PFEF-0011-7357-3076-4695
> > Engine Version: 7.510
> > Pattern Version: 2.761.00
> > Windows XP SP2
> > E-mail: richgilson at comcast.net
> > Problem: (as stated below)
> > > I purchased a Home Security Pack some time back and everything was
> > > fine, however, my Windows recently crashed (as it has a tendency to
> > > do). I'm now in the process or rebuilding Windows; however, I find
> > > that, although the installer I had accepted the serial number I gave
> > > it, it appears that with the newer versions that I got updated to used
> > > a different algorithm for the S/Ns. I checked your website and it told
> > > me to contact you with the attached information.
> > The program is telling me that I have entered an invalid serial number.
> > I have tried tow of the number I have and it rejected them both. I even
> > tried to use the numbers on your site to pull up my account name and that
> > said they were invalid.
> > I look forward to hearing from you soon.
> > Rich Gilson
> > On Sunday 07 August 2005 06:30 am, you wrote:
> > > Dear Valued Client,
> > >
> > > A pleasant day to you!
> > >
> > > NOTE: To keep our records up-to-date, it is very important to RESPOND
> > > to this e-mail.
> > >
> > > Thank you for contacting Trend Micro Technical Support. I have
> > > carefully read your email and I understand that you have a question
> > > regarding your problem.
> > >
> > >
> > > We have received your email concerning Pc-cillin. First of all please
> > > accept our sincerest apology for all the inconvenience.
> > >
> > > We receive thousands of e-mail everyday and looking for a single
> > > history of your case in our mailbox along with thousands of other mails
> > > will cause delay and days to accomplish. Kindly resend our previous
> > > correspondence in your next reply so that we can assist you further
> > > with your concerns. Or if you don't mind, kindly elaborate further on
> > > the problems you're
> > > encountering with PC-cillin. Again I am sorry for the inconvenience.
> > >
> > > Also, I may need to know the program information on your system so I
> > > can analyze further the solution to give you.
> > >
> > > Please supply the following required information:
> > >
> > > * Trend Micro Product : IMPORTANT
> > > * Pc-cillin program Version ( 2000 / 2002 / 2003 / 2004 ): IMPORTANT
> > > * Serial Number : IMPORTANT
> > > * Pattern number: IMPORTANT
> > > * License Key : (if any)
> > > * Operating System (Win95,98,2000,,NT,ME,XP):
> > > * E-mail address ( the original E-mail address you entered upon
> > > Registration ) : IMPORTANT * First name and Last name ( the original
> > > Username you entered upon Registration ) : IMPORTANT
> > >
> > > You can find items 2# to 4# by:
> > >
> > > For PC-cillin 2000 / 2003 /2005: On the PC-cillin main window, click
> > > HELP
> > >
> > > >>ABOUT. For PC-cillin 2002 : On the PC-cillin window, click ABOUT
> > >
> > > For PC-cillin 2004 : On the PC-cillin main window, click
> > > HELP>>ABOUT>>VERSION INFORMATION
> > >
> > > Kindly include these informations on your next reply together with a
> > > detailed description of your main concerns and exact error messages if
> > > any. If With these informations I believe it will help the both of us
> > > resolve this issue much easier.
> > >
> > > Your IMMEDIATE RESPONSE will be most appreciated. Should you have
> > > further inquiries, please do not hesitate to email us. Other means of
> > > reaching our office are indicated below.
> > >
> > > VERY IMPORTANT: In order for us to have a history of our
> > > correspondence, please do not delete the subject and the contents of
> > > this email.
> > >
> > > Again, thank you for your time. We will be w...
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--In a world without fences, who need Gates?
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