[kde-linux] [SR #:1-30692201] RE: Need new S/N's for PC-cillin Internet Security 2005

Wed Aug 17 00:09:28 UTC 2005

The new S/N didn't work either.  I thought to go back to one of my other 
machines that is running this program to compare version numbers and the like 
only to find that they looked different.

I installed both machines from the same executable, so I don't understand 
this.  Anyways, I uninstalled the version I had in, got onto your website and 
downloaded the latest and greatest trial version, gave it one of my serial 
numbers and it installed (as did the copy I had from last time I installed 
it).  It finished installing, rebooted, updated itself, rebooted again, and 
then it worked (except that it didn't like the fact that I had previously 
registered that S/N.)  I updated the registration, and it's working fine.  I 
have absolutely no idea what happened with the previous install, but it now 
seems to be working.  Thank you for all your efforts.

Rich Gilson

On Friday 12 August 2005 01:57 pm, retail at support.trendmicro.com wrote:
> Dear Rich:
>
> I'm called Kevin. I have read your email, and I am personally apologizing
> for all the inconveniences you have encountered. In order to keep our
> records up to date, it is very important that you reply to this email.
>
> ---------------------------------------------------------------------------
>--------------- I. Regarding our concern, please use this serial number for
> PC-Cillin 2005: "PDEP-9993-4358-1387-4603".
> ---------------------------------------------------------------------------
>---------------
>
> ---------------------------------------------------------------------------
>------------- II. In case the registration section has a serial number  ( in
> the boxes )  already, please visit this site on how to unregsiter that
> serial number :
>
> http://kb.trendmicro.com/solutions/solutionDetail.asp?solutionID=17045
> ---------------------------------------------------------------------------
>-------------
>
> Please  reply back if succesfull. We need to check the status of your
> registration.
>
> HOPE THIS PROVES USEFUL, HAVE A GREAT DAY, AND A BETTER TOMORROW!!!
>
> Trend Micro Incorporated.
>
> Regards,
> Kenneth Vincent Bata
> Consumer Support Team
> __________________________________________________
> [Contactus]                              
> http://www.trendmicro.com/en/support/contact.htm [Retail Products]         
>               1-800-864-6027 (from 5am to 5pm PST) E-mail comments with our
> support:              retail_manager at support.trendmicro.com E-mail comments
> with any of our products:  comments at support.trendmicro.com
>
>
>
> -----Original Message-----
>
> From:  richgilson at comcast.net
> Sent:  8/12/2005 01:12:56 PM
> To:  "Retail support" <retail at support.trendmicro.com>
> Subject:  [SR #:1-30692201] RE: Need new S/N's for PC-cillin Internet
> Security 2005
>
> No good.  As soon as I click on "Register Now" it comes up with a screen
> that says "The serial number you have entered is invalid. (Error code:
> 0x90000002)
>
> Any other ideas?
>
> Rich Gilson
>
> On Monday 08 August 2005 09:43 pm, you wrote:
> > Dear Valued Client:
> >
> > A pleasant day to you!
> >
> > Thank you for choosing Trend Micro as your computer's safeguard against
> > virus. Hi I'm Ryan and please allow me to provide you assistance with
> > your questions and concerns about our product.
> >
> > I already checked your serial number on our databse and it is a valid
> > serial number.  With that regards I suggest that you do the steps I
> > provided below:
> >
> > To reset the registration of your PC-cillin Internet Security 2005
> > software, do the following: On your computer, click Start > Run.
> > On the field, type regedit and then press Enter.
> > The Windows Registry window appears.
> > Click the plus (+) sign on the HKEY_LOCAL MACHINE key.
> > Click the plus (+) sign on SOFTWARE.
> > Click the plus (+) sign on TREND MICRO.
> > Click on PC-CILLIN.
> > On the right side of the screen, under Name, look for Register No..
> > Right-click on it and select Delete, to delete the registry key. Close
> > the Windows Registry Editor window.
> > Open the PC-cillin Internet Security 2005 program.
> > Click the Updates and Registration button.
> > Click on Registration.
> > Retype the new serial number and click on Register Now.
> > Please take note that you have to register as a new user.
> >
> > When it ask you for user verification, please do not put in anything on
> > the user ID and password options, all you have to put in is your license
> > key. Please be reminded that it is case sensitive and must be put in as
> > it is. Your license key is:
> >
> > PFEF-0019-3683-6337-4282: qn4zBJs2
> >
> > PFEF-0010-6736-7965-4288: D6sB4HAB
> >
> > Please reply for us to know if your inquiry has been addressed
> > completely. A simple "close this case" message is appreciated.
> >
> > Do not hesitate to tell us about problems with regards to our products.
> > I’ll be assisting you personally for that matter.
> >
> >
> > Best Regards,
> >
> > Ryan Alberto
> > Consumer Support Team
> > TrendLabs HQ, Trend Micro Incorporated
> >
> > In order for us to have a history of our correspondence, please do not
> > delete the subject and the contents of this email.
> >
> > Note: The Knowledge Base is a depository of information allowing users to
> > get help in resolving any issue that may arise in using Trend Micro
> > products. You can visit knowledge base web site at this link:
> > <http://kb.trendmicro.com/solutions/solutionSearch.asp>
> >
> > If you are having problems with support, please contact:
> > Retail_manager at support.trendmicro.com
> > <mailto:Retail_manager at support.trendmicro.com> If you would like to voice
> > out some of your comments about Trend and her products:
> > comments at support.trendmicro.com
> >
> > [email]                      pc-cillin at support.trendmicro.com
> > [Knowledge Base]    http://kb.trendmicro.com/solutions/Default.asp?
> > [Contact us]             
> > http://www.trendmicro.com/en/support/contact.htm [Retail Products]      
> > 1-800-864-6027  (from 5am to 5pm PST)
> > Are your products new pattern format (NPF) compliant?
> > Please see http://www.trendmicro.com/npf  to verify product compliancy
> > ==========================================================
> >
> >
> >
> >
> > -----Original Message-----
> >
> > From:  richgilson at comcast.net
> > Sent:  8/8/2005 01:51:27 PM
> > To:  "Retail support" <retail at support.trendmicro.com>
> > Subject:  [SR #:1-30692201] RE: Need new S/N's for PC-cillin Internet
> > Security 2005
> >
> > Attached you will find the information that I included in the initial
> > contact.
> >
> > Here's my information you requested:
> > Product:  Trend Micro Internet Security 2005
> > S/N: PFEF-0019-3683-6337-4282, PFEF-0010-6736-7965-4288,
> >         PFEF-0011-7357-3076-4695
> > Engine Version: 7.510
> > Pattern Version: 2.761.00
> > Windows XP SP2
> > E-mail: richgilson at comcast.net
> >
> > Problem:  (as stated below)
> >
> > > I purchased a Home Security Pack some time back and everything was
> > > fine, however, my Windows recently crashed (as it has a tendency to
> > > do).  I'm now in the process or rebuilding Windows; however, I find
> > > that, although the installer I had accepted the serial number I gave
> > > it, it appears that with the newer versions that I got updated to used
> > > a different algorithm for the S/Ns.  I checked your website and it told
> > > me to contact you with the attached information.
> >
> > The program is telling me that I have entered an invalid serial number. 
> > I have tried tow of the number I have and it rejected them both.  I even
> > tried to use the numbers on your site to pull up my account name and that
> > said they were invalid.
> >
> > I look forward to hearing from you soon.
> >
> > Rich Gilson
> >
> > On Sunday 07 August 2005 06:30 am, you wrote:
> > > Dear Valued Client,
> > >
> > > A pleasant day to you!
> > >
> > > NOTE: To keep our records up-to-date, it is very important to RESPOND
> > > to this e-mail.
> > >
> > > Thank you for contacting Trend Micro Technical Support.  I have
> > > carefully read your email and I understand that you have a question
> > > regarding your problem.
> > >
> > >
> > > We have received your email concerning Pc-cillin. First of all please
> > > accept our sincerest apology for all the inconvenience.
> > >
> > > We receive thousands of e-mail everyday and looking for a single
> > > history of your case in our mailbox along with thousands of other mails
> > > will cause delay and days to accomplish. Kindly resend our previous
> > > correspondence in your next reply so that we can assist you further
> > > with your concerns. Or if you don't mind, kindly elaborate further on
> > > the problems you're
> > > encountering with PC-cillin. Again I am sorry for the inconvenience.
> > >
> > > Also, I may need to know the program information on your system so I
> > > can analyze further the solution to give you.
> > >
> > > Please supply the following required information:
> > >
> > > * Trend Micro Product : IMPORTANT
> > > * Pc-cillin program Version ( 2000 / 2002 / 2003 / 2004 ): IMPORTANT
> > > * Serial Number : IMPORTANT
> > > * Pattern number: IMPORTANT
> > > * License Key : (if any)
> > > * Operating System (Win95,98,2000,,NT,ME,XP):
> > > * E-mail address ( the original E-mail address you entered upon
> > > Registration ) : IMPORTANT * First name and Last name ( the original
> > > Username you entered upon Registration ) : IMPORTANT
> > >
> > > You can find items 2# to 4# by:
> > >
> > > For PC-cillin 2000 / 2003 /2005: On the PC-cillin main window, click
> > > HELP
> > >
> > > >>ABOUT. For PC-cillin 2002 : On the PC-cillin window, click ABOUT
> > >
> > > For PC-cillin 2004 : On the PC-cillin main window, click
> > > HELP>>ABOUT>>VERSION INFORMATION
> > >
> > > Kindly include these informations on your next reply together with a
> > > detailed description of your main concerns and exact error messages if
> > > any. If With these informations I believe it will help the both of us
> > > resolve this issue much easier.
> > >
> > > Your IMMEDIATE RESPONSE will be most appreciated. Should you have
> > > further inquiries, please do not hesitate to email us. Other means of
> > > reaching our office are indicated below.
> > >
> > > VERY IMPORTANT: In order for us to have a history of our
> > > correspondence, please do not delete the subject and the contents of
> > > this email.
> > >
> > > Again, thank you for your time. We will be w...
>
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