Login for bug reporting

Martin Gräßlin mgraesslin at kde.org
Thu Feb 7 10:29:27 GMT 2013

On Thursday 07 February 2013 11:14:01 Frank Reininghaus wrote:
> If you don't believe me, look at the crashes reported in January [2].
> All those which have DUPL, INVA, WAIT, DOWN, UNMA, DOWN, UPST, WORK,
> BACK in the 'Resolution' column were not useful, but still required at
> the very, very least a minute or two each to handle them.
I once calculated it for our most often reported bug. It's a driver crash, 
nothing we could do about it. It has 133 duplicates. Workflow:
* incoming mail in bugs mail folder
* read backtrace
* click the link
* switch to browser
* scroll down to duplicate field
* enter kwin-intel
* click submit
(* curse because Thomas was faster)

With the "it interrupted the work" it takes about 1 to 2 minutes. That's an 
easy one as we don't have to look for the duplicate. So it's 266 minutes just 
for this one bug which is half a person day of work.

Also spend a moment and look at the report. There is multiple times written 
that we don't want any further comments on the bug and that doesn't help 
anything. Still attachements, still duplicates.

Martin Gräßlin
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