DrKonqi improvement idea

[Myriam Schweingruber]

On Tue, Mar 13, 2012 at 17:25, Martin Gräßlin <mgraesslin at kde.org> wrote:
> On Tuesday 13 March 2012 17:00:29 Christoph Feck wrote:
...
>>
>> I have long been interested why users keep reporting duplicates.
>> Instead of guessing, let's just ask them in a nice way. I added
>> https://bugs.kde.org/show_bug.cgi?id=295919#c1 to a frequently
>> reported bug, and maybe we can this way get some insights. Unless
>> someone objects, this survey could be sent to reporters of frequently
>> reported crashes (maybe not in the comment, but per reply).
>>
>> My guess is that DrKonqi simply does not make it clear that the bug
>> has already been reported several times.

I am pretty sure it doesn't, as the list of the similar bugs appears
at the bottom of the backtrace, a place nobody is going to look for
it. And once it is reported, the user isn't likely to see it either as
s/he will not open the bug report and check what is written at the
bottom of the backtrace.

Dr. Konqi should clearly display the possible duplicates to the user,
on top of the backtrace or by a message telling that possible
duplicates were found. The message could then continue like this: "if
you are unsure whether your report is a duplicate or not, stop here,
if you are an experience users who knows how to read backtraces and
find duplicates you can continue." (in a more appropriate wording of
course).

Regards, Myriam
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