Bugreporting barrier is too low with the new Dr. Konqi

[Niko Sams]

On Sat, Nov 7, 2009 at 13:48, Boudewijn Rempt <boud at valdyas.org> wrote:
> On Saturday 07 November 2009, Niko Sams wrote:
>> On Sat, Nov 7, 2009 at 10:12, Boudewijn Rempt <boud at valdyas.org> wrote:
>> > On Saturday 07 November 2009, Niko Sams wrote:
>> >> Ok - the more end-users an application has reporting crashes directly
>> >> to bugzilla gets a mess.
>> >> Firefox has a *lot* of end-users, they use a crash report server:
>> >> http://code.google.com/p/socorro/
>> >>
>> >> It's open-source - we can use it too!
>> >
>> > Socorro is a disaster to setup and maintain -- it's essentially an
>> > in-house project that needs some full-time developer and admin to keep it
>> > up. I've setup the breakpad/socorro combination for the HyvesDesktop app
>> > I develop at work and it was an awful experience. And it only works if
>> > you have a relative small number of builds because it combines the
>> > minidump from breakpad with symbols extracted from a certain build.
>>
>> Do you know a better alternative?
>> Or do you think it's realistic to write our own (simple) server?
>>
>
> Socorro isn't a bug tracker, it's merely a database of stacktraces. The really
> hard problem here isn't the web app or the database, but figuring out which
> crashes are the same automatically, and socorro "solves" that by only handling
> a limited number of builds.
To improve the current situation Andreas complained about, we need to find
duplicates automatically. Is that really that difficult? We shouldn't
be the first ones
having that problem...

Niko