Bugreporting barrier is too low with the new Dr. Konqi

[Mark Kretschmann]

On Mon, Nov 2, 2009 at 5:47 PM, Andreas Pakulat <apaku at gmx.de> wrote:
> it seems like the bugreporting barrier is too low now that Dr. Konqi has a
> "report this bug" button. In particular users are not presented with a list
> of possible duplicate reports according to the backtrace information and
> reproduction steps they supplied.
>
> This is a major headache for us as we got basically 10 reports about the
> same thing in the last 5 days. Its tedious that we have to close those
> reports as duplicates ourselves, especially as the report already says its
> probably a duplicate of some other bug.
>
> What can we do about this? I guess disabling Dr. Konqi is not an option, so
> is someone working on getting something similar to the wizard you have to
> go through when reporting at bugs.kde.org into Dr. Konqi?

I have to agree with Andreas here. But I'd like to elaborate some
more: For one, some of the newer improvements in Dr Konqi are really
good, e.g. the detection of backtrace validity. I think that there has
been made some excellent progress with it.

However, the number of duplicate reports has skyrocketed for us
(Amarok), and this is giving us major headaches. Any measures to
reduce the number of dupes would be appreciated, as we spend far too
much time with triaging them.

-- 
Mark Kretschmann
Amarok Developer
www.kde.org - amarok.kde.org