bug handling policy / interaction with users

Waldo Bastian bastian at kde.org
Sat Mar 15 22:01:30 GMT 2003

On Saturday 15 March 2003 20:48, Piotr Szymanski wrote:
> Scott Wheeler (Saturday 15 of March 2003 20:03)
> > http://bugs.kde.org/show_bug.cgi?id=48620
> And that is pretty much why I have been using noatun for years and never
> made any report.
> This user has a point, but I have learned while working around linux in
> .pl, that if you want a feature you should either code it yourself or shut
> up and act like everything is ok, this is how stuff works in free software,
> the faster the user learns it, the better, sad but true.

I think these kind of bugreports are of very limited use and it's correct to 
close them. Sure, the reporter has a point and by submitting the report he 
has communicated that point, job done.

That still doesn't warrant the kind of response that this reporter got though. 
You can also say "I don't share your opinion but you are free to make 
something like that yourself. I close this bugreport because I am not going 
to do it." 

bastian at kde.org -=|[ SuSE, The Linux Desktop Experts ]|=- bastian at suse.com

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