Fwd: Handling of Bugs

[Marc Mutz]

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On Wednesday 15 May 2002 07:51, David Faure wrote:
> I agree with those points.
<snip>

I seriously object to this second point:

> 2) When you close a bug as a duplicate, please indicate of which
>    bug this is a duplicate. I've had one of my bugs closed as
>    a duplicate but even after searching for that bug, I haven't
>    found it. I've also seen a few more bugs that were closed as
>    duplicates without me being able to find the original one.
<snip>

IMO it's the reporter's job to find the dup or simply believe us. I had 
someone mailing me that he "searched" the wishlist items of KMail and 
didn't find a dup of item I had closed as being duplicate. _Two_ days 
later, he wrote back that he had indeed found one.

I _know_ duplicates when I see them, the more so as I have been going to 
all the wishlist items recently, cleaning up. Yet I cannot afford to 
search the exact number everytime I close a wish/bug. It'd regularly 
take 10+ minutes to find that I can't find it myself. But it _is_ 
there.

So without better bug report system infrastructure (e.g. per-app folders 
for groups of bugs/wishes (usability, rfc compliance, speed), keywords, 
etc), this just isn't practical.

Marc

- -- 
Marc Mutz <mutz at kde.org>
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