Change to Sysadmin Tickets

Boudhayan Gupta bgupta at kde.org
Sat Apr 1 10:43:30 UTC 2017


Hi Kommunity,

Over the last few months, KDE Sysadmin has been dealing with a growing
problem: sysadmin tickets. We used to use Trellis to manage these
tickets before, and we thought it sucked; we couldn't wait until we
migrated to Phabricator. However, now we realise Phabricator isn't all
that magical either; the interface is clunky, tickets keep
disappearing once we close them, and we still haven't been able to
migrate all the old data from Trellis over to Phabricator, because of
the completely different format being used.

For Sysadmin tickets, we need a format that is portable across
platforms, which doesn't have usability problems, and something that
is suitable for long term archival. Our current way of doing things
don't fulfil these criteria, but we think we've figured out the
perfect solution to the problem.

>From today, we're making a change to how we accept Sysadmin tickets.

We require now that all sysadmin tickets are handwritten on picture
postcards, the picture on the card being either a photo or picture of
your problem. Picture postcards are universal, they're portable across
locations, they can be stored for long amounts of time, and tracking
progress on them is as simple as scribbling on the margin with a
pencil.

Please post your postcards to:

KDE e.V.
Schönhauser Allee 6/7
10119 Berlin
Deutschland

Please use normal post to send us these postcards. We're unable to
accept registered letters and couriers as we may not always have
personnel present in the office to sign for them.

Expect slightly elevated response time for your tickets now, as it
takes a while for the postman to deliver letters from the local post
office to the office. Our first priority in the coming months is to
streamline this process and reduce response time to better than
current levels.

Freundliche Grüße
Boudhayan Gupta
KDE e.V. - Sysadmin and Community Working Groups
+49 151 71032970



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