[kde-community] stackexange site for krita

Boudewijn Rempt boud at valdyas.org
Sun Mar 1 12:11:27 UTC 2015


On Sun, 1 Mar 2015, Luca Beltrame wrote:

> Dmitry Kazakov wrote:
>
>> I asked for a kind of "knowledge base", where I (developer) could search
>> for popular answers really quickly and copy/paste the link into IRC/social
>> networks to help people with their (really trivial and common) problems.
>
> A question: what does UserBase lack to be properly used as knowledge base?
>

It's a wiki, that is a big set of unstructured, unrelated but interlinked 
pages on a huge set of unrelated topics. Wiki's have got their place, but 
they aren't suitable for a knowledgebase. In a knowledge base, you need to 
have a fixed format for every page: question or problem statement, set of 
answers, ability to mark a particular answer as authoritative. And of 
course, really good searching.

But note that when I started this topic it was _NOT_ about Dmitry's need 
for a knowledge base that would it make easy for him (or me, or other 
Krita developers) to give user support. I started this topic because of a 
demand from our userbase for a question-and-answer website where they 
would do user-support _themselves_.

Boudewijn



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