[Bugsquad] [Kde-pim] Reminder: BugDays for Kmail on 18/19 and 25/26 August - please join the fun!

[Luigi Toscano]

Jeroen van Meeuwen wrote:
> On Saturday, August 18, 2012 06:45:56 PM Jekyll Wu wrote:
>> On 2012年08月18日 17:54, Myriam Schweingruber wrote:
>>> Well, then reassign all those wishes to Kmail2. Seriously, you are not
>>> making triaging easier. What on earth is wrong in asking the users
>>> politely to reopen the wish in kmail2 if it is not yet implemented
>>> there? I see nothing wrong in asking the users do a minimum of work
>>> here
>>
>> One potential problem is many users do not understand the workflow of
>> bugzilla and do not know how to reopen and reassign a bug to the
>> "kmail2" product. Some may leave a comment saying the wish is still not
>> implemented and wait for triageers/developers to do the reopen work, but
>> some may simply feel frustrated and do not bother checking and leaving a
>> comment.
>>
>> So although reopening is a easy work for developers/triageers, it might
>> be a hard work for users. Maybe you can add/resend a short message to
>> all those closed wishes about how to reopen and reassign the report to
>> "kmail2" ?
>>
> 
> Rather than speculating what might or might not be hard work for a user... 
> there's thousands of them and dozens of us - I'm being optimistic in that last 
> estimation.
> 
> What MUST happen is clear, however.
> 
> If Bugzilla is not cleaned up, it can only come to a grinding halt. That's not 
> a performance thing, but a usibility thing that applies to both users and 
> developers; administrators, triagers and others notwithstanding.

Let me point out that the only issue raised in this thread is about WISHLISTS,
not "normal" bugs.

A good workflow that I have seen is to put a NEEDINFO first and then after a
while close the bug. That can be easily automated. But this CLOSED (for kmail1
wishlists) arrived unexpected.

Regards
-- 
Luigi