[kde] [Bug 474208] New: Krita crashed with an Access Violation error (0xc0000005) when opening a file. The faulting module was libkritaui.dll.

Hitendra bugzilla_noreply at kde.org
Wed Sep 6 07:34:17 BST 2023


https://bugs.kde.org/show_bug.cgi?id=474208

            Bug ID: 474208
           Summary: Krita crashed with an Access Violation error
                    (0xc0000005) when opening a file. The faulting module
                    was libkritaui.dll.
    Classification: I don't know
           Product: kde
           Version: unspecified
          Platform: Microsoft Windows
                OS: Microsoft Windows
            Status: REPORTED
          Severity: crash
          Priority: NOR
         Component: general
          Assignee: unassigned-bugs at kde.org
          Reporter: hitendra4065 at gmail.com
  Target Milestone: ---

Created attachment 161437
  --> https://bugs.kde.org/attachment.cgi?id=161437&action=edit
Don't Open Krita APPCRASH

SUMMARY
Krita crashed with an Access Violation error (0xc0000005) when opening a file.
The faulting module was libkritaui.dll.
NOTE: If you are reporting a crash, please try to attach a backtrace with debug
symbols.
See
https://community.kde.org/Guidelines_and_HOWTOs/Debugging/How_to_create_useful_crash_reports

I am using Krita version 5.1.5.100 on Windows 10 version 1909. When I try to
open a large file, Krita crashes with an Access Violation error (0xc0000005).
The faulting module is libkritaui.dll.


STEPS TO REPRODUCE
1. Open Krita version 5.1.5 on Windows 7 version 5 January, 2023  .
2. Try to open a large file. The file should be at least 4K in size and saved
in the PNG format.
3. The crash should occur when you try to open the file.

OBSERVED RESULT
Krita crashed when I tried to open a 4K image file with a resolution of 3840 x
2160 pixels. The file was saved in the PNG format. The crash occurred when I
double-clicked on the file icon in Windows Explorer. The error message I
received was:

Krita has stopped working. A problem caused the program to stop working
correctly. Windows will close the program and notify you if a solution is
available.

EXPECTED RESULT
Krita should open the file without crashing. The file should be displayed in
the Krita window. The user should be able to interact with the file as
expected.

SOFTWARE  VERSIONS : Krita 5.1.5
Windows: Windows 7 ultimate 2009 Mcrosoft corporation
Krita version : 5.1.5.100
Your graphics card driver version: Intel(r) Pentium(r) CPU B960 @ 2.20 GHz 2.20
GHz

ADDITIONAL INFORMATION
The additional information provided by the error message is not very helpful.
It only provides the faulting module and some hexadecimal values.

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