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Hi Team!</div>
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I am having an issue with Kleopatra.</div>
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I have one user that cannot send emails to her manager.</div>
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I have found the Public Key and Imported to her Pc but when I tried to certify is asking me for a passphrase and the user does not know the passphrase.</div>
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I am stuck in this step.</div>
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<img alt="[image]" class="ContentPasted0" src="https://aus.myconnectwise.net/v4_6_release/api/inlineimages/onplatinum/6fe3655d-a0c7-4790-9081-33331c5c4bca"><br>
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Is there any process to reset this Passphrase?</div>
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Kind Regards,</div>
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Hernan</div>
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<table style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; BORDER-COLLAPSE: collapse; BORDER-BOTTOM: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-SPACING: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; MAX-HEIGHT: 47px" height="47" cellspacing="0" cellpadding="0" border="0">
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<td style="BORDER-TOP-STYLE: none; BORDER-LEFT-STYLE: none; BORDER-COLLAPSE: collapse; BORDER-BOTTOM-STYLE: none; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; BORDER-RIGHT-STYLE: none; PADDING-LEFT: 0px; BORDER-SPACING: 0; MARGIN: 0px; PADDING-RIGHT: 0px" valign="top" width="255"><span id="name" style="FONT-SIZE: 16px; FONT-FAMILY: Arial, sans-serif; FONT-WEIGHT: bold; COLOR: #383838; LINE-HEIGHT: 18px">Hernan Rojas</span><br><span id="title" style="FONT-SIZE: 12px; FONT-FAMILY: Arial, sans-serif; COLOR: #383838; LINE-HEIGHT: 18px">Technical Services Officer</span><br><span id="phones" style="FONT-SIZE: 12px; FONT-FAMILY: Arial, sans-serif; LINE-HEIGHT: 18px"><a id="office" style="TEXT-DECORATION: none; COLOR: #383838" href="tel:1300 428 667">1300 428 667</a> </span></td>
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<td style="BORDER-TOP-STYLE: none; BORDER-LEFT-STYLE: none; BORDER-COLLAPSE: collapse; BORDER-BOTTOM-STYLE: none; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; BORDER-RIGHT-STYLE: none; PADDING-LEFT: 0px; BORDER-SPACING: 0; MARGIN: 0px; PADDING-RIGHT: 0px" height="50" valign="bottom" width="65">
<table style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; BORDER-COLLAPSE: collapse; BORDER-BOTTOM: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-SPACING: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px; MAX-HEIGHT: 47px" height="60" cellspacing="0" cellpadding="0" border="0">
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<td style="BORDER-TOP-STYLE: none; BORDER-LEFT-STYLE: none; BORDER-COLLAPSE: collapse; BORDER-BOTTOM-STYLE: none; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; BORDER-RIGHT-STYLE: none; PADDING-LEFT: 0px; BORDER-SPACING: 0; MARGIN: 0px; PADDING-RIGHT: 0px" valign="bottom" width="65" align="right"><a style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; BORDER-BOTTOM: 0px; BORDER-LEFT: 0px" href="https://www.linkedin.com/company/onplatinum" target="_blank"><img style="HEIGHT: 30px; WIDTH: 30px; DISPLAY: inline-block" border="0" alt="LinkedIn" src="cid:icon-linkedin_sml_x2_091b41fc-7d98-41f2-83c1-bbb24d232947.png" width="30" height="30"></a><a style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; BORDER-BOTTOM: 0px; BORDER-LEFT: 0px" href="https://www.facebook.com/onPlatinumICT" target="_blank"><img style="HEIGHT: 30px; WIDTH: 30px; DISPLAY: inline-block" border="0" alt="onPlatinum Facebook" src="cid:icon-facebook_sml_x2_730fe1f2-dcf2-4a83-8e1e-cb2d183e66f5.png" width="30" height="30"></a>
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<td style="BORDER-TOP-STYLE: none; BORDER-LEFT-STYLE: none; BORDER-COLLAPSE: collapse; BORDER-BOTTOM-STYLE: none; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; BORDER-RIGHT-STYLE: none; PADDING-LEFT: 0px; BORDER-SPACING: 0; MARGIN: 0px; PADDING-RIGHT: 0px; MAX-HEIGHT: 60px" height="60" valign="middle"><a style="BORDER-TOP: 0px; BORDER-RIGHT: 0px; BORDER-BOTTOM: 0px; BORDER-LEFT: 0px" href="https://www.onplatinum.com.au" target="_blank"><img style="HEIGHT: 60px; WIDTH: 320px; DISPLAY: block" border="0" alt="onPlatinum" src="cid:logo-onplatinum-tangotechnology_6da9679d-b935-4738-9d06-796e549e071c.png" width="320" height="60"> </a></td></tr>
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