Login for bug reporting

[Alex Fiestas]

On Wednesday 06 February 2013 23:00:53 Martin Graesslin wrote:
> On Wednesday 06 February 2013 22:41:25 Myriam Schweingruber wrote:
> > Hi all,
> > 
> > On Wed, Feb 6, 2013 at 10:20 PM, Frank Reininghaus
> > 
> > <frank78ac at googlemail.com> wrote:
> > > Am 06.02.2013 18:57 schrieb "Kevin Krammer":
> > >> Hi folks,
> > >> 
> > >> at FOSDEM I was approached by a person who asked me to relay his
> > >> dissatisfaction with the requirement of having a KDE Bugzilla account
> > >> to
> > >> report crashes via the KDE crash handler dialog.
> > >> 
> > >> The issue in his case was kind of made worse by having this obstacle
> > >> appear
> > >> too late, i.e. after he had followed the instructions to create a
> > >> useful
> > >> backtrace and had downloaded several tens of megabytes of debug
> > >> symbols.
> > >> 
> > >> Being a FOSS developer himself he said that he understands the need for
> > >> having
> > >> a communication channel with the reported, but just having an email
> > >> address
> > >> for that would be sufficient (e.g. Debian's bug tracker works that
> > >> way).
> > >> 
> > >> So the question is whether alternative login options [1] are something
> > >> we
> > >> could do or whether this is impossible in our setup or just something
> > >> we
> > >> don't
> > >> want to do because of certain drawbacks.
> > >> 
> > >> Cheers,
> > >> Kevin
> > >> 
> > >> [1] assuming that a KDE bugzilla login is nowadays a KDE Identity
> > >> login,
> > >> could
> > >> we have something like on the Wikis, e.g. OpenID, or something comment
> > >> sections of websites used, e.g. "login via Facebook"?
> > > 
> > > considering that we get lots of duplicates for any reproducible bug, my
> > > impression is actually not that there are to many obstacles in the bug
> > > reporting process. Providing any kind of "contact me via email/Facebook"
> > > channel will only make it worse. I'm already spending a lot of time
> > > marking
> > > reports as duplicate/invalid or telling people that reporting bugs for
> > > KDE
> > > 4.8 or earlier is not quite as useful as they think. Please do not make
> > > it
> > > worse by lowering the bug reporting barriers.
> > 
> > I fully agree with Frank here, we already get way enough useless
> > reports, please don't lower the barrier even more. IMHO it is already
> > very easy to report a bug in BKO, much easier actually than in other
> > bug trackers out there, and, unless you find a miracle solution to
> > increase the number of triagers at least 10x the current number,
> > lowering the barrier would also mean more bogus and spam. Please don't
> > make our work harder than it already is.
> 
> +1 from me. I don't want reports from users not willing to create an account

+1 from my side.