Gcompris and Ubuntu issues

[Timothée Giet]

Hello Samprati,


Le 01/11/2022 à 09:12, Samprati Gada a écrit :
> Hello.
> This is Samprati from Tamarind Tree School, Dahanu, India.
> Just to let you know - we tried installing Gcompris directly from the 
> website, through synaptic package manager and finally through snap.
> In all three, the cursor is not visible.
>
> As per your suggestion, I ran the "gcompris-qt -c" in a terminal but 
> the Gcompris that loaded up was still without the cursor.
>
> I also checked the file - ~/.config/gcompris/gcompris-qt.conf,- and it 
> did have the lines "defaultCursor=false" and "noCursor=false".
> Attached is a screenshot of that.
> After changing the values to =true also, the problem remained.

Actually, setting noCursor to true is not a good idea in your case 
anyway as it does disable the cursor. Trying only with defaultCursor to 
true could be a good test, but that should result in the same as running 
"gcompris-qt -c", so if that didn't solve the issue...


> Thereafter, I completely deleted both those lines and ran the program 
> again. Yet, the problem persisted.
> Sending you screenshots of the config file before and after changes as 
> well as those of the Gcompris home screen.
>
> Also sending a screencast to show that the values in the settings of 
> Gcompris match to those in the gcompris-qt.conf. In this screencast 
> you will also notice the absence of the cursor/ pointer.
>
> Also attached is the screenshot of the terminal once I type the path 
> in the respective directory. I hope that is what you meant by the logs 
> of running the file.

That's not what we meant: try running "gcompris-qt" in a terminal, and 
then copy all the output shown in the terminal from there. Also, do the 
same with "gcompris-qt -c" to see if there's more relevant output.


>
> Is there anything else that we should check from our end?

As Ubuntu 22.4 is using wayland by default, you can try to switch back 
to using Xorg display server. To do this, on the user login page, first 
click on the user name, then before entering password, you'll see on the 
bottom-right corner a settings wheel. Click on this wheel, and select 
"Ubuntu on Xorg", then type password and login.

Also, just for reference, do you know what kind of hardware those 
computers are running (especially which GPU) ?

Regards,

Timothée


>
> Thanks and regards
> Samprati
>
>
> On Mon, 17 Oct 2022 at 23:15, Johnny Jazeix <jazeix at gmail.com> wrote:
>
>     Hi Michelle,
>
>     can you run "gcompris-qt -c" in a terminal to ensure that the
>     cursor was not disabled by mistake?
>
>     In ~/.config/gcompris/gcompris-qt.conf, can you ensure that you
>     don't have any line like: "defaultCursor=false" and "noCursor=false"
>     Also, can you send us the logs in the terminal from this command?
>     It could help us understand more why it happens.
>
>     Cheers,
>
>     Johnny
>
>     Le lun. 17 oct. 2022 à 12:29, MIchelle C
>     <michelle at tamarindtree.org> a écrit :
>
>         Hello team,
>
>         We are a small school in rural India using Gcompris for the
>         last ten years.
>
>         We have recently installed new linux machines using Ubuntu
>         22.4 and are
>         facing some glitches with Gcompris.
>
>         Basically the mouse pointer is just not visible. We have
>         installed using
>         several methods (from terminal, snap store, from your site).
>         But are
>         unable to see the mouse with every installation.
>
>         Kindly advise
>
>         Thanks
>
>         Michelle
>
>